Desktop Support Technician

Futran Solutions; Secaucus (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in Secaucus is seeking a Talent Acquisition Lead to provide helpdesk support and troubleshoot technical issues. This role requires onsite presence and travel to clinics, with flexible working hours. The ideal candidate will manage service requests and ensure operational efficiency.

Qualifications

• Understanding of IDF environment or willingness to learn.

Responsibilities

• Providing helpdesk technical support and troubleshooting.
• Managing multiple tasks effectively.
• Collaborating to improve operational efficiency.

Skills

Technical Support

Troubleshooting

Communication

Job description

Talent Acquisition Lead at Futran Solutions

Location: Secaucus NJ (Onsite)

This position requires onsite presence and travel to clinics or hospitals within a 30-40 mile radius from the reporting location as needed.

Working hours are flexible, with possible night or holiday shifts based on project requirements.

The role involves providing helpdesk technical support, troubleshooting, and documenting issues effectively. The candidate will be the first point of contact for inbound service requests related to PC, Apple, or infrastructure support.

Responsibilities include:

• Understanding of IDF environment or willingness to learn
• Traveling within a 60-mile radius for clinic visits, mostly around 30-35 miles, with some clinics farther away
• Supporting client workstations, printers, and peripherals
• Communicating proactively with clients and colleagues
• Recording all activities accurately in the ticketing system
• Updating ticket notes and statuses promptly
• Troubleshooting technical issues and documenting steps to resolution
• Managing multiple tasks effectively
• Collaborating to improve operational efficiency
• Owning, documenting, and escalating issues as needed
• Meeting individual and team SLA targets

Thanks & Regards,

Senior Technical Recruiter

[e-mail]