Desktop Support Technician

Info Resume Edge; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide top-notch technical assistance to end-users. This role involves troubleshooting hardware and software issues, maintaining operating systems, and ensuring seamless network connectivity. You'll be part of a collaborative IT team, tackling complex technical challenges while adhering to best practices and compliance standards. If you have a passion for technology and a knack for problem-solving, this opportunity is perfect for you. Join us in creating a supportive and efficient IT environment that empowers users and enhances productivity.

Qualifications

• Bachelor's degree in IT or equivalent work experience preferred.
• Proven experience in desktop support or IT helpdesk roles.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Diagnose and troubleshoot problems with desktops, laptops, and printers.
• Maintain IT asset inventory and track equipment usage.

Skills

Troubleshooting

Windows Operating System

macOS Operating System

Networking Concepts

Active Directory

Office 365

Communication Skills

Time Management

Education

Bachelor's degree in Information Technology

CompTIA A+

Network+

Microsoft Certified Desktop Support Technician

Tools

Remote Support Tools

Job description

Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and peripheral devices.
• Install, configure, and maintain operating systems, applications, and software updates.
• Assist with network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
• Set up new workstations, including imaging, configuration, and deployment.
• Maintain IT asset inventory and track equipment usage.
• Perform routine maintenance and updates to ensure system efficiency and security.
• Support mobile devices, including configuration and troubleshooting.
• Manage user accounts and permissions in Active Directory and other platforms.
• Document technical processes, troubleshooting steps, and solutions.
• Collaborate with IT team members to resolve complex technical issues.
• Ensure compliance with IT policies, procedures, and best practices.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
• Proven experience in desktop support or IT helpdesk roles.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory, Office 365, and remote support tools.
• Excellent troubleshooting skills and attention to detail.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks and manage time effectively.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Working Conditions:

• Onsite support with occasional remote troubleshooting.
• May require lifting and moving IT equipment (up to 50 lbs).
• Ability to work flexible hours, including occasional evenings or weekends.