MIT/WinClient Touch Services Technician (L3)

Pyramid Consulting, Inc; Chandler (AZ); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A leading IT consulting firm is seeking an MIT/WinClient Touch Services Technician (L3) in Chandler, AZ, for a contract-to-hire opportunity. The role involves troubleshooting Windows-based systems and providing factory support. Candidates should have 3-5 years of experience in related fields and demonstrate strong customer interaction skills. Benefits include health insurance, 401(k), and paid sick leave. This position involves physical requirements such as lifting and working in datacenter environments.

Qualifications

• 3-5 years of technical experience preferred.
• Must have technical certifications or equivalent hands-on experience.

Responsibilities

• Troubleshoot and repair software/hardware issues at various levels.
• Support Windows-based factory equipment and infrastructure.
• Collaborate for cross-functional troubleshooting.

Skills

Windows Client Support

Hardware Troubleshooting

Factory IT Support

Datacenter Smart Hands

WinClient Support

Windows Imaging

Server Rack & Stack

Network Cabling

Electro-Mechanical Troubleshooting

Cleanroom/Manufacturing IT Support

Job description

MIT/WinClient Touch Services Technician (L3)

Immediate need for a talented MIT/WinClient Touch Services Technician (L3). This is a 03+ months contract‑to‑hire opportunity located in Chandler, AZ (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-94822

Pay Range: $17.00 – $18.00 per hour. Employee benefits include health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Factory Computing Support
• Troubleshoot and repair software/hardware issues at the system, module, and component levels.
• Support Windows-based factory equipment and related infrastructure.
• Collaborate with IT Networks, Windows teams, GOS Service Desk, and Process Integration (PI) for cross‑functional troubleshooting.
• Parts & Inventory Management
• Assist with ordering, forecasting, stocking, and proper disposal of computing hardware.
• Maintain accurate documentation and communication regarding parts usage.
• Customer & Team Interaction
• Communicate effectively with internal customers, Client technicians, and hardware/software specialists.
• Provide excellent customer service and clear written/verbal communication.
• Server Install Support
• Rack and mount servers in datacenter environments.
• Connect network cables and perform cable management.
• Configure iLO based on documented procedures.
• Perform basic hardware/software troubleshooting.
• Patch servers and client systems as required.
• Network Physical Touch (Smart Hands) Support
• Provide onsite Level 1 physical touch support in coordination with remote L2/L3 teams.
• Replace cabling or hardware components to resolve incidents and service requests.
• Assist data center teams with daily infrastructure deployments within SLA.
• Perform rack & stack installations for network and server equipment.
• Manage cabling installations, removals, and pathway systems (TOR switches, cable trays).
• Move network gear and communications hardware as needed.

Key Requirements and Technology Experience

• Must have skills ["Windows Client Support", "Hardware Troubleshooting", "Factory IT Support", "Datacenter Smart Hands", "WinClient Support", "Windows Imaging", "Server Rack & Stack", "Network Cabling", "Electro‑Mechanical Troubleshooting", "Cleanroom/Manufacturing IT Support"]
• Experience: 3–5 years of technical experience preferred.

Technical Skills

• Windows imaging and intermediate Windows OS troubleshooting.
• Knowledge of Windows 10/11 and Microsoft Office (Outlook, Excel, Word).
• Basic networking and datacenter hardware familiarity.

Physical Requirements

• Ability to lift up to 50 lbs independently.
• Ability to walk, sit, stand, crawl, and kneel for extended periods.
• Comfortable working in hot enclosed environments (datacenter hot aisles).
• Ability to climb ladders and work at heights.

Work Style

• Ability to work independently or in teams of 3–4.
• Strong ownership mindset with the ability to multitask and prioritize.
• Flexibility in a dynamic factory environment.

Preferred

• Technical certifications (optional).
• Equivalent hands‑on experience accepted.
• Technical certifications are a plus.

Our client is a leading IT industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI‑generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.