Desktop Support Technician

Prospect Infosystem Inc.; Madison (WI); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading IT services company is seeking a Desktop Support Technician in Madison, WI. The role involves troubleshooting, software installation, and supporting critical desktop initiatives for the Department of Homeland Security. Candidates should have at least 3 years of relevant experience and be ready to work onsite five days a week.

Qualifications

• 3+ years experience in troubleshooting Windows systems.
• 3+ years experience in tracking efforts through a ticket system.
• 3+ years experience in software installation and setup.

Responsibilities

• Support PC endpoint incidents for DHS staff.
• Assist with operational upgrades to Windows 11 and BitLocker encryption.
• Help with the physical move to the new GEF1 building.

Skills

Troubleshooting issues on Windows laptops and desktops

Tracking effort through a ticket system

Software installation

Setting up computer stations and peripherals

Tools

Ivanti

SCCM

Job description

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Desktop Support

Location: Madison, WI (Onsite)

Work Schedule: 5 days a week onsite

Required Skills & Experience:

1. Troubleshooting issues on Windows laptops and desktops (3+ years)
2. Tracking effort through a ticket system (3+ years)
3. Software installation, both packages and manual (3+ years)
4. Setting up computer stations and peripherals (3+ years)

Nice to Have Skills:

1. Experience with desktop tools such as Ivanti or SCCM
2. Imaging computer systems

Project Overview:

The (BITS) team needs immediate assistance with desktop initiatives vital to DHS, including:

• Supporting PC endpoint incidents to enable DHS staff to support critical initiatives efficiently
• Operational upgrades to Windows 11, BIOS updates, and BitLocker encryption
• Assisting with the physical move to the new GEF1 building, including setup verification and troubleshooting

Additional Details:

• Seniority Level: Mid-Senior level
• Employment Type: Contract
• Job Function: Information Technology
• Industries: IT Services and IT Consulting

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Location: Madison, WI | Salary: $50,000.00 - $60,000.00 | Posted: 1 week ago