Desktop Support Technician II

Olympic Steel; Bedford (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the metal products industry is seeking a Desktop Support Technician II to provide essential support for in-house computer systems. This entry-level role involves troubleshooting hardware and software issues, maintaining inventory, and ensuring optimal workstation performance. The ideal candidate will possess strong analytical skills and a solid understanding of desktop technologies. Join a team that values safety, inclusivity, and employee development, offering comprehensive benefits and opportunities for career growth.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Vacation

401(k) match

Tuition reimbursement

Bonuses

Qualifications

• Experience with hardware troubleshooting and desktop support.
• Knowledge of desktop hardware, peripherals, and system imaging.

Responsibilities

• Support and maintain in-house computer systems and peripherals.
• Install, diagnose, and repair desktop hardware and software.
• Provide level 1 and 2 support for end-users.

Skills

Hardware troubleshooting

Analytical skills

Problem-solving

Effective communication

Attention to detail

Education

Associates degree

Tools

Windows

Linux

Job description

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About Olympic Steel: Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first – always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.

Job Details

Description

The Desktop Support Technician’s role is to support and maintain in-house computer systems, desktops, and peripherals, providing level 1 and 2 support for the Support Center. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, operating systems, and equipment to ensure optimal workstation performance. The role also involves maintaining desktop software configurations, inventory, and ensuring software license compliance. The technician will troubleshoot issues via various channels and assist end-users as needed.

Essential Functions

• Set up and repair in-house systems, terminals, and printers
• Maintain documented inventory of equipment
• Assist with preventative maintenance of hardware
• Coordinate with warranty services for repairs
• Ensure proper configurations with other technicians or administrators
• Maintain software inventory and license compliance
• Install, configure, troubleshoot, and support approved software
• Investigate and resolve support requests
• Provide courteous support to end-users
• Document issues, resolutions, and processes
• Follow up on incidents and update knowledge base
• Stay informed on new technologies
• Ensure compliance with internal controls
• Provide training on specific configurations as needed
• Support the Support Center team as backup

An Ideal Candidate Will Have

• Associates degree or equivalent experience
• Hardware troubleshooting experience
• Knowledge of desktop hardware, peripherals, Windows, Linux, and thin clients
• Familiarity with system imaging and business software
• Strong analytical and problem-solving skills
• Research skills and attention to detail
• Ability to handle confidential information appropriately
• Effective communication skills
• Ability to multitask and prioritize

Why Work For Olympic Steel

Olympic Steel offers comprehensive benefits including medical, dental, vision, paid holidays, vacation, 401(k) match, tuition reimbursement, and bonuses. We support long-term career development and encourage employees to make a meaningful impact in the company, community, and beyond. Learn more at IamOlympicSteel.com

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wholesale Metals and Minerals