Desktop Support Technician - Nashville

ESP Global Services; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in IT support is seeking a Desktop Support Technician in Nashville. The role involves troubleshooting technical issues, providing end-user support, and maintaining equipment in a financial environment. Ideal candidates will have 1-5 years of experience and strong communication skills. Join a collaborative team dedicated to delivering exceptional service.

Benefits

Medical, Vision/Dental Insurance

Vacation or PTO time

Perkbox discounts

Commuter Program

Qualifications

• 1-5 years of IT maintenance and support experience in financial industry.
• Knowledge of Microsoft Desktop software and operating systems.

Responsibilities

• Troubleshoot hardware, software, and connectivity problems.
• Respond to customer incidents and service requests.
• Carry out regular maintenance on equipment.

Skills

IT maintenance and support

troubleshooting

communication

Tools

Microsoft Desktop software

Windows 7/10

Job description

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About The Job

The future is what we make it. Join our team and be part of a supportive and collaborative team with a can-do attitude, delivering world class end user support to our awesome customers.

About The Job

The future is what we make it. Join our team and be part of a supportive and collaborative team with a can-do attitude, delivering world class end user support to our awesome customers.

As the Desktop Support Technician, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.

What will you do?

• Carry out regular routine, corrective and preventative maintenance on the range of equipment within the customer environment (Financial Industry).
• Respond to basic customer incidents and service requests passed across the ticketing system and resolve general user faults within agreed SLAs.
• Troubleshoot and resolve basic airline host and connectivity issues.
• Provide timely updates to the ticketing system so that progress against each individual incident can be updated as required.
• Escalate any issues relating to incident resolution, such as the need for support from a more experienced technician, in a timely manner to ensure that customer SLAs can still be met.
• Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• This role is working Monday - Friday - 5 days - 08:00am to 05:00pm
  
  

What will you bring to ESP?

• 1-5 years of IT maintenance and support experience in financial industry
• 1-5 years of IT support and troubleshooting experience, including knowledge of Microsoft Desktop software (Windows 7/10, Office Suite) and operating systems, as well as a working knowledge of IT hardware.
• Self-motivated with a willingness to learn and adapt to any new change or situation.
• Good verbal and written communication skills
• Previous airport/airline experience preferred.
  
  

Physical Requirements:

• Able to lift or push 20-50 pounds of equipment if need it.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.
  
  

If you are….

Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What We Will Offer

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary

We offer a competitive range based upon suitability or experience.

Benefits

• Medical, Vision/Dental Insurance (including PPO)
• Vacation or PTO time
• Perkbox discounts
• Commuter Program
  
  

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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