Desktop Support Technician

Futran Solutions; Kalamazoo (MI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Talent Acquisition Lead to provide exceptional on-site client support. In this dynamic role, you will be responsible for installing, servicing, and repairing systems while ensuring operational status through quality checks. Your expertise in hardware and software installation, along with troubleshooting skills, will be crucial in resolving customer issues effectively. Join a forward-thinking company that values your contributions and offers a collaborative environment where you can thrive in the technology sector. If you have a passion for client-facing roles and a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 3+ years of field support experience required.
• Proficient in hardware/software installation and troubleshooting.

Responsibilities

• Provides on-site client support, installation, and servicing of systems.
• Resolves customer issues related to hardware and software.

Skills

Field Support Experience

Hardware Installation

Software Installation

Troubleshooting

Customer Service

Windows 10

MS Office

OS365

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Futran Solutions

Talent Acquisition Lead at Futran Solutions

Hello,

Hope you're doing well.

Location: 7000 Portage Road, Kalamazoo, MI 49001

Responsibilities

1. Provides on-site client facing support, including installation, servicing, and repairing systems.
2. Quality checks operational status of system equipment before deployment.
3. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
4. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications

1. 3+ years of field support experience.
2. Hardware/software installation, support and troubleshooting.
3. Experience with Windows 10.
4. Experience with MS Office and OS365.
5. Lift and carry up to 40lbs.
6. Walk-up Kiosk support.
7. Vending and Locker resupply.

Thanks & Regards,

Designation: Senior Technical Recruiter

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Technology, Information and Media