IT Support

Solution Partners, Inc.; Grand Rapids (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Solution Partners, Inc. seeks a full-time desktop support technician to provide onsite IT services in Grand Rapids, MI. The role covers end-user device support, hardware imaging, and workstation provisioning for client locations.

The ideal candidate has 1+ year in desktop operations, strong customer service skills, and familiarity with Windows 10, Office 365, SCCM, and VPN configurations. This is a 12-month contract with potential extension.

Qualifications

• 1+ year of experience in computer operations or desktop support.
• Certifications such as CompTIA A+, MCSE, or equivalent IT certs preferred.
• Working knowledge of Windows 10, Office 365, Teams, SCCM.
• Experience with Inventory/Asset Tracking software and IT policies.

Responsibilities

• Install and configure Dell hardware and peripherals.
• Install software via executables and SCCM software center.
• Coordinate onboarding: setup of new devices, shipping and return of old PCs.
• Address post-deployment IT issues related to device refresh.
• Provide end-user VPN configuration support (Pulse, AoVPN).
• Support IT/AV for onsite/offsite executive presentations and events.
• Assist in onboarding including equipment procurement and imaging.
• Use ticketing system to document requests and incidents.
• Provide printer management for hardware, software, and networking issues.
• Collaborate with IT teams to drive escalations to closure.

Skills

Desktop support

Customer service

Windows 10

Office 365

SCCM

VPN setup

Tools

SCCM

Office 365

Pulse VPN

AoVPN

Job description

We need someone who can work 5 days onsite in Grand Rapids MI.

This is a 12 month contract role and it can be extended yearly.

Summary

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.

Primary Duties and Responsibilities

• Installing and configuring Dell Hardware & peripherals.
• Install programs/software with executables and SCCM software center.
• Coordinate directly with end-user in setup of new device, shipping and return of old pc.
• Respond to post deployment application and hardware issues related to refresh.
• Experience with end-user virtual private network configuration (Pulse, AoVPN).
• Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups.
• Assist in employee On-boarding process, including equipment procurement & imaging.
• Utilize ticketing system to document service request and incidents.
• MS Office 365 support knowledge, including Outlook Calendar and MS Teams support.
• Printer management including standard break/fix of hardware, software, and networking issues.
• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure.

Qualifications

• One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.
• CompTIA A+ Certification, MCSE, or other IT Certifications.
• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.
• Experience with Inventory / Asset Tracking software.
• Ability to follow written IT policies and procedures.
• Strong communication and interpersonal skills.
• Strong organizational skills and a strong attention to detail.