Desktop Support Technician

GTN Technical Staffing; Edison (NJ); On-site; USD 45,000 - 60,000; Part time

Job summary

A technical staffing company is seeking an IT Associate in Edison, NJ to manage installations and maintenance of hardware and software. The role involves troubleshooting, handling tickets in ServiceNow, and dispatching devices. Ideal candidates must be adaptable and self-starters with problem-solving skills.

Responsibilities

• Manage the installation and maintenance of hardware and software.
• Test, plan and supervise the deployment of new operating system releases.
• Perform trouble shooting, parts replacement, system upgrades, and repairs.
• Image devices including desktops and laptops.
• Handle IT shipping/receiving and dispatch of devices.
• Track hardware inventory and resolve user issues.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations.

Job description

Overview

Direct message the job poster from GTN Technical Staffing

Responsibilities

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting