Desktop Support Technician

SISL Global Pte. Ltd.; Elk Grove Village (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in IT Services seeks a Desktop Support Technician. The role involves providing customer-facing end-user support, troubleshooting various desktop systems, and ensuring IT service delivery. Ideal candidates will possess strong analytical skills and excellent customer service abilities to manage technical issues efficiently.

Qualifications

• Experience supporting Windows Operating Systems and MS Office.
• Ability to install and troubleshoot a range of applications.
• Must be flexible for travelling to remote sites.

Responsibilities

• Provide end-user support, install, and configure devices.
• Manage ticket queue ensuring resolution within SLA.
• Coordinate with vendors for hardware support.

Skills

Excellent customer service orientation

Analytical thinking

Problem-solving ability

Verbal communication skills

Experience with Windows Operating Systems

Supporting MS Office

Job description

Direct message the job poster from SISL Global

Partnering with Client Companies | Business Development | Client Relationship | Account Management | Delivery Management| Vendor Management|…

Provide customer facing end-user support that includes:

• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

• Perform onsite updates, Configuration changes, or Software installations.

• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites

• Experience with various desktop systems, operating systems, and diverse technical environments.

• Excellent customer service orientation and verbal communication skills.

• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

• Ability to install software for and troubleshoot a wide range of applications.

• Analytical thinking and problem-solving ability.

• Flexible for travelling to remote sites or cluster

• Provide assistance for network relates issues

• should be able to lift weight up to 30 lbs at waist level

• Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.

• Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk

• Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool

• Update the circuit inventory and vendor details for service provider to network voice team.

• Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool

• Update the circuit inventory and vendor details for service provider to network voice team.

• Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting

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