Desktop Support Technician

Apex Systems; Fort Snelling Unorganized Territory (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K

ESPP

HSA

EAP

Job summary

Everforth Apex Systems is seeking a Desktop Support Technician to join our on-site team in Saint Paul, MN. The role focuses on coordinating scheduling, frontline technical support, and triaging calls within the Corporate Technical Service Call Center.

The position requires a two-year degree and 1+ year of experience in a mechanical/electrical trade or technical call center, along with strong communication and problem-solving skills.

Qualifications

• A two-year degree, typically in a related field, is required.
• One or more years of work experience in a mechanical/electrical trade or a technical service call center is required.

Responsibilities

• Coordinate customer scheduling through outbound calls.
• Partner with other departments to triage calls and manage schedule changes.
• Provide frontline telephone technical support through the Corporate Technical Service Call Center.
• Answer basic technical questions on equipment installation, product application, and cleaning or sanitation problems.
• Perform basic programming and chemical calibrations on automated controllers.
• Develop a basic knowledge of pool pumps, filters, and circulation systems.
• Develop technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations.
• Communicate with Technical Service staff on part number or equipment specification changes.
• Develop a basic knowledge of proprietary and commercially available software systems.
• Perform other duties as assigned.

Skills

Frontline support

Scheduling coordination

Call center

Technical troubleshooting

Education

Two-year degree

Job description

Job#: 3049662

Job Description

Desktop Support Technician

Location

Saint Paul, Minnesota (Onsite)

Role Overview

This role involves coordinating customer scheduling, providing frontline telephone technical support, and triaging calls and schedule changes. The position is centered within the Corporate Technical Service Call Center and requires partnership with other departments to ensure efficient operations and customer satisfaction.

Key Responsibilities

• Coordinate customer scheduling through outbound calls.
• Partner with other departments to triage calls and manage schedule changes.
• Provide frontline telephone technical support through the Corporate Technical Service Call Center.
• Answer basic technical questions on equipment installation, product application, and cleaning or sanitation problems.
• Perform basic programming and chemical calibrations on automated controllers.
• Develop a basic knowledge of pool pumps, filters, and circulation systems.
• Develop technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations.
• Communicate with Technical Service staff on part number or equipment specification changes.
• Develop a basic knowledge of proprietary and commercially available software systems.
• Perform other duties as assigned.

Required Qualifications

Education

A two-year degree, typically in a related field, is required.

Experience

One or more years of work experience in a mechanical/electrical trade or a technical service call center is required.

Company Overview & Culture

This organization is a recognized leader in its field, dedicated to providing innovative solutions and services. The company fosters a collaborative environment where employees are encouraged to develop their skills and contribute to a team-oriented culture focused on service and technical excellence.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation for Americans with Disabilities Act (ADA)

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Additional Company Information

© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060