Technical Support II

Apex Systems; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Everforth Apex Systems in Saint Louis, MO, is seeking a Technical Support II to manage day-to-day ATM platform operations onsite. The role focuses on identifying potential production failures, creating incident tickets, and owning escalations through troubleshoot and resolution.

Ideal candidates will have experience in technical support, incident management, and multi-application navigation, including Microsoft Office.

Qualifications

• Experience in technical support, helpdesk, or electronic banking operations.
• Ability to troubleshoot issues to maintain network stability.
• Experience with incident management processes.
• Proficient in navigating multiple applications including Microsoft Office.

Responsibilities

• Manage day-to-day operations of the technology platform, with a focus on ATM support.
• Perform problem and incident management, including creating tickets in a tracking system.
• Conduct troubleshooting, analysis, research, and resolution for technical escalations.
• Execute analytical, technical, and administrative work to support new and existing equipment and software.
• Interpret, evaluate, and resolve issues related to the functional operation of technology products.
• Provide phone queue support for technical issues and assist with the technical recovery of ATMs.
• Communicate with internal business and operations teams to address production issues.

Skills

Customer service

Communication

Organizational skills

Troubleshooting

Tools

Jira

Splunk

Job description

Technical Support II

Location: Saint Louis, Missouri (onsite)

Duration: 10 months

Role Overview

This position is for an ATM Operations L1 Support Analyst responsible for the day-to-day operations of the technology platform. The role involves identifying potential production failure scenarios, creating incident and enhancement tickets, and communicating with internal operations teams. The analyst will take ownership of escalations, performing troubleshooting, analysis, and resolution using query and programming skills.

Key Responsibilities

• Manage day-to-day operations of the technology platform, with a focus on ATM support.
• Perform problem and incident management, including creating tickets in a tracking system.
• Conduct troubleshooting, analysis, research, and resolution for technical escalations.
• Execute analytical, technical, and administrative work to support new and existing equipment and software.
• Interpret, evaluate, and resolve issues related to the functional operation of technology products.
• Provide phone queue support for technical issues and assist with the technical recovery of ATMs.
• Communicate with internal business and operations teams to address production issues.

Required Qualifications

• Experience in a technical support, helpdesk, or electronic banking operational role.
• Demonstrated ability to troubleshoot issues to maintain network stability.
• Experience with incident management processes.
• Proficiency with navigating multiple applications simultaneously, including the Microsoft Office Suite.

Skills

• Customer service and communication skills (verbal and written).
• Organizational skills.
• Familiarity with Jira and Splunk.

Preferred Qualifications

• Previous knowledge of ATM servicing.
• Experience with root cause analysis.
• Proficiency with telephone systems, as a significant portion of the day involves telecom usage.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.