Customer Support Technician

Private Label Staff; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Private Label Staff is seeking an entry-level IT Support Technician to assist with hardware, software, and network tasks in our enterprise environment. You will provide in-person and remote support, document issues, and help maintain endpoints running Windows 10/11 and Office 365.

Responsibilities include installing devices, configuring software, supporting AV setups, and traveling to remote locations as needed.

Qualifications

• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
• High school diploma or equivalent; degrees/certificates a plus.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Monitor and maintain computer systems using Active Directory and MECM.
• Identify and diagnose hardware, software, or network issues and plan resolution.
• Travel to remote locations to provide support as needed.
• Work onsite during operating hours and participate in after-hours on-call rotation.

Skills

Problem-solving

Analytical thinking

Adaptability

Rapid learner

Multi-tasking

Teamwork

Time management

Communication

Education

High school diploma or equivalent

Relevant degrees/certificates

Tools

Active Directory

Microsoft MECM

Office 365

MS Teams/Zoom/GoTo

AV equipment knowledge

Windows 10/11

Job description

Position Summary

Responsible for supporting all technology hardware and software systems in our enterprise
environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks
including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and
troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent
follow-through

Job Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participate in after-hours (evening and weekend) on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.
• Must be able to lift 50 pounds.

Required Skills

• High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.