IT Support I

Trendsetter Engineering, Inc.; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Human Resources Assistant to provide top-notch IT support. In this entry-level role, you'll be the first point of contact for technology-related support, ensuring users receive exceptional service. Your responsibilities will include configuring devices, assisting with software updates, and maintaining hardware records. This position offers a dynamic work environment where flexibility is key, as you may need to work odd hours. Join a forward-thinking company in the oil and gas sector, where your contributions will directly impact the efficiency and satisfaction of users across the organization.

Qualifications

• 1 year of IT support experience and customer service experience required.
• Proficiency in Microsoft technologies and basic troubleshooting skills.

Responsibilities

• Order and configure new devices for users and support basic tech problems.
• Maintain records of hardware and assist in data backup and system upgrades.

Skills

Customer Service

IT Support

Flexibility

Knowledge of Security Threats

Education

Associate’s Degree

Equivalent Work Experience

Tools

Windows 11

MS 365

Windows Server 2019

Active Directory

Windows Powershell

VMware

SQL Server 2019

Nimble SAN

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Trendsetter Engineering, Inc.

Human Resources Assistant at Trendsetter Engineering

Summary:

The IT Support I position is the first point of contact for end users for all technology-related support tickets. The employee must view end users as customers and provide a superior level of service to everyone, regardless of the issue at hand. The employee must be flexible and willing to work odd hours when necessary.

Duties and Responsibilities:

• Order, configure, and deliver new desktops, laptops, tablets, and phones to company users
• Support company users with all basic technology problems
• Perform client and server software updates and patches as necessary
• Perform hardware updates as necessary
• Maintain records of all hardware, warranties, licenses, and configurations
• Keep printers in regular working order
• Assist in regular data backup
• Assist in active directory maintenance
• Assist in server maintenance and administration in a virtual environment
• Assist with low-level administration of various company enterprise software and databases
• Assist in system upgrades during non-business hours
• Maintain phone system along with third-party vendor
• Act as technology point of contact in disaster recovery or company mobilization situations
• Keep working knowledge of new technologies and security threats
• Be familiar with Company HSE policies and procedures
• Share knowledge & best practices across the company
• All other duties as assigned

Qualifications:

• Associate’s degree or equivalent work experience with 1 year experience specifically in IT support role
• At least one year of customer service experience
• Preferred experience in a Microsoft-based environment with proficiency in the following technologies:
• Windows 11, MS 365 application suite
• Windows Server 2019 with Active Directory and Group Policy management
• Windows Powershell
• VMware virtual environment
• SQL Server 2019
• Nimble SAN storage technologies

Seniority level

Entry level

Employment type

Full-time

Job function

Management, Information Technology, and Customer Service

Industries

Oil and Gas