Desktop Support Technician

Brooksource; Denver (CO); On-site; USD 42,000 - 85,000; Full time

Job summary

A prominent IT company is seeking a Desktop Support Technician in Denver to join a high-performing team. The role entails troubleshooting hardware and software issues, providing customer-focused support, and maintaining IT inventory. Ideal candidates will have strong technical expertise and customer service skills. Competitive compensation is offered within industry standards, along with necessary clearance requirements.

Benefits

Medical insurance

Vision insurance

Qualifications

• 5 years of IT experience in user support, desktop systems, and/or IT communication systems.
• Must obtain CJIS clearance within 30 days of start date.

Responsibilities

• Troubleshoot complex hardware and desktop/SaaS software issues.
• Install, upgrade, troubleshoot, and maintain endpoint hardware and software.
• Communicate proper computer use and policy to users.

Skills

Customer service focus

Communication

Attention to detail

Education

High school diploma, GED, HiSET, or TASC certificate

Tools

ServiceNow

SCCM

Cisco AnyConnect/SecureConnect

ITIL

Job description

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We are seeking a skilled and motivated Desktop Support Technician to join a high-performing team of IT professionals.

The ideal candidate will possess strong technical expertise and excellent communication skills.

Key responsibilities include, but are not limited to:

• Troubleshooting complex hardware and desktop/SaaS software issues
• Imaging, replacing, and installing laptops
• Providing responsive, customer-focused technical support across a range of environments

Expected Responsibilities

• Install, upgrade, troubleshoot, and maintain endpoint hardware and software
• Image computers, install applications using in-house tools (SCCM / PXE boot)
• Respond to calls, chats, service tickets, and dispatched support requests
• Diagnose and resolve endpoint network, software, and hardware issues
• Install and troubleshoot hardware/peripherals (printers, headsets, monitors, webcams, etc.)
• Communicate proper computer use and policy to users with excellent customer service
• Provide ad-hoc training to users and groups on hardware and software systems
• Collaborate with other IT teams on complex incidents and request resolutions
• Maintain computerized inventory of equipment via our support platform
• Create and maintain knowledge-based articles
• Accurately record and update requests using ServiceNow
• Perform other IT support tasks as assigned
• Business travel may be required

Ideal Candidate Will Have

• A strong customer service focus with solid knowledge of PC and tablet platforms
• Excellent communication skills and attention to detail
• Experience supporting Windows 10 and 11
• Experience supporting Microsoft Office 365
• Background in operational environments involving infrastructure, service management, and agency/business interaction
• Experience using ServiceNow
• Familiarity with ITIL processes (incident, change, problem management)
• Ability to work independently and collaborate across teams
• Strong organizational and time management skills
• Experience with SCCM, Cisco AnyConnect/SecureConnect (a plus)
• Ability to lift up to 50 lbs

Required Minimum Qualifications

• Education: High school diploma, GED, HiSET, or TASC certificate
• Experience: 5 years of IT experience in user support, desktop systems, and/or IT communication systems
• Equivalency: Additional education may substitute for minimum experience
• Certifications: Must obtain CJIS clearance within 30 days of start date

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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