Desktop Support Technician-Onsite

OVATION Workplace Services; Wilmington (DE); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading IT services company is seeking a Desktop Support Technician to provide onsite support in Wilmington. You'll be responsible for troubleshooting hardware and software issues, working with third-party vendors, and ensuring operational consistency in a collaborative environment. Candidates should possess a Bachelor’s degree in Computer Science and relevant IT experience, including proficiency in Windows OS and helpdesk systems. This full-time role focuses on delivering excellent customer service and maintaining IT systems in a dynamic setting.

Qualifications

• Minimum 18 months of IT experience.
• Experience with mobile device management (iOS and Android).
• Strong troubleshooting skills required.

Responsibilities

• Provide day-to-day local desktop support and troubleshoot hardware/software issues.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, and support various applications and operating systems.

Skills

Troubleshooting

Analytical Skills

Problem-Solving

Communication Skills

Customer Service

Education

Bachelor’s Degree in Computer Science

Tools

Windows OS

Microsoft Office

Active Directory

Job description

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Job Description

Job Role – Desktop Support Technician

Job Summary: Desktop Technician will provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The role involves fault diagnosis, resolution, and support for core operating systems and applications.

• Provide first/second level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Support Mac OS to assist Apple PC users.
• Install, upgrade, support, and troubleshoot printers, hardware, and peripherals.
• Perform preventative maintenance on computers, laptops, and printers.
• Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
• Have a broad understanding of IT, including networks, servers, AV, smart devices, and telecoms.
• Work effectively in a project-based environment requiring flexibility and teamwork.

Candidate Requirements:

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, MCP or higher certification.
• Minimum 18 months of IT experience.
• Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, anti-virus solutions, helpdesk systems.
• Experience with mobile device management (iOS and Android), enterprise encryption, and Windows PC management via Active Directory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to multitask, prioritize, and meet SLAs.
• Excellent communication and customer service skills.
• Flexible and adaptable to industry changes.
• Willing to work off-hours and weekends for projects or emergencies.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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