Onsite Desktop Support Technician - Direct Hire

F2Onsite; Wilmington (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

F2Onsite is hiring an Onsite Desktop Support Technician to provide immediate support for desktop systems. The ideal candidate will have a strong background in Windows 10 and customer service, ensuring smooth IT operations and delivering training to staff. This full-time position demands good communication and problem-solving skills, along with the ability to handle hardware issues effectively.

Qualifications

• 2 years of Desktop support experience required.
• Knowledge of relevant software and hardware systems.
• Customer-specific certifications may be required.

Responsibilities

• Advising staff on appropriate IT procedures.
• Configuring new desktops, routers, modems, and similar devices.
• Receiving and documenting requests for support.

Skills

Communication

Customer-facing skills

Problem-solving

Windows 10

Imaging

Deployments

End User Support

Ticketing systems

Education

Technical school certification or equivalent of 1-2 years of relevant experience

Job description

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Join to apply for the Onsite Desktop Support Technician - Direct Hire role at F2Onsite

• Immediate need for an Onsite Desktop/End User support Technician,
• Candidates should have 2 years of Desktop support experience.
• Skill set should include: Windows 10, imaging, deployments, HW Break/Fix on desktops and laptops, End User Support, MS Applications, remote tools, ticketing systems and good communication and documentation.
  
  

• Immediate need for an Onsite Desktop/End User support Technician,
• Candidates should have 2 years of Desktop support experience.
• Skill set should include: Windows 10, imaging, deployments, HW Break/Fix on desktops and laptops, End User Support, MS Applications, remote tools, ticketing systems and good communication and documentation.
  
  

Job Description

• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
• Receiving and documenting requests for support.
• Deciding on the most suitable ways of providing aid.
• Delivering IT and related assistance upon request, or as you deem suitable.
• Configuring new desktops, routers, modems, and similar devices.
• Performing routine inspections and upkeep of existing installations.
• Updating computer operating systems and other important software, as needed.
• Substantiating requests for hardware and software purchases and upgrades, if appropriate.
• Providing suggestions on appropriate training for staff.
  
  

Requirements

Education and Experience:

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required
  
  

Skills

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended
  
  

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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