Desktop Support Technician

Brooksource; West Liberty (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking an experienced Desktop Support Technician at the Eastern Kentucky Correctional Complex. The role involves providing desktop support, including device installation, troubleshooting, and repair within a Windows environment. Strong customer service skills are essential, with interactions involving staff and inmates. Candidates must complete mandatory DOC training and pass a background check.

Benefits

Medical insurance

Vision insurance

Qualifications

• Proven experience in desktop support and ability to work in a Windows environment.
• Strong customer service skills and professional interaction.

Responsibilities

• Provide desktop support by installing, troubleshooting, and repairing devices.
• Assist with security cameras, servers, and network switches.

Skills

Customer Service

Troubleshooting

Installation

Repair

Windows-based Environment

Education

Valid driver's license

Job description

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Location: 200 Rd to Justice, West Liberty, KY 41472

Job Summary: We are seeking a knowledgeable and experienced Desktop Support Technician with a strong aptitude for customer service to join our team at Eastern Kentucky Correctional Complex. Successful candidates will be responsible for providing desktop support to the Department of Corrections (DOC) staff within the complex, including installation, troubleshooting, and repair of devices in a Windows-based environment. Additionally, the technician may assist with security cameras, servers, and network switches. This role requires interaction with DOC staff and inmates involved in work detail.

Key Responsibilities:

• Provide desktop support, including installation, troubleshooting, and repair of devices in a Windows-based environment.
• Assist with the maintenance and troubleshooting of security cameras, servers, and network switches.
• Interact with DOC staff and inmates as necessary for work detail and other duties.
• Maintain accurate records of support requests and resolutions.
• Ensure compliance with DOC policies and procedures.

Qualifications:

• Proven experience in desktop support, including installation, troubleshooting, and repair of devices.
• Familiarity with Windows-based environments.
• Experience with security cameras, servers, and network switches is a plus.
• Strong customer service skills and the ability to interact professionally with DOC staff and inmates.
• Valid driver’s license.
• Ability to lift and carry heavy objects and work in uncomfortable positions for extended periods.
• Ability to pass a DOC background check and extensive drug test prior to starting.
• Availability to attend DOC training, which occurs once a month and can last up to three weeks.

Training:

• DOC training is mandatory and teaches candidates how to work, adapt, and conduct themselves in a prison atmosphere. Training sessions are held once a month and can last up to three weeks.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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