Desktop Support Technician

Jobs via Dice; Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician in Charlotte, NC for a hybrid role to provide telephone and email support for IT-related issues. The role involves assisting users with hardware and software tasks, ensuring proper management of user identities, and developing documentation for Knowledge Management services. This position requires at least two years of relevant experience and provides an opportunity to work in a dynamic IT environment.

Qualifications

• 2 years of experience providing IT support.
• Strong understanding of hardware and software issues.
• Experience with documentation in Knowledge Management.
• Familiarity with Incident Management policies.

Responsibilities

• Provide front-line telephone/email support to users.
• Assist with hardware issues (tablets, desktops, laptops).
• Support user identity management and system access.
• Maintain documentation for Knowledge Articles.

Skills

User provisioning

Active Directory

Incident Management

O365

Windows

Support by phone/email

Job description

1 day ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Innosoul inc, is seeking the following. Apply via Dice today!

Job ID: NC-766516

Hybrid/Local Desktop Support Technician/Service Desk Analyst with software/hardware installation, user provisioning, Active Directory, phone/email support, O365, Windows, FCR, Incident Management experience

Location: Charlotte NC(Mecklenburg County Information Technology Services Technical Services)

Duration: 3 Months

This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

Skills:

Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years

Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years

Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required 2 Years

Previous experience providing IT support by phone/email. Required 2 Years

Job Description:

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems

Perform First Contact Resolution (FCR)

Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialists.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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