Desktop Support Engineer

GCS Recruitment Specialists

Illinois

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

GCS Recruitment Specialists is seeking a Desktop Support Engineer to provide onsite technical support for Operations facilities. You will manage end-user devices, printers, and networking equipment while following SOPs and SLAs.

The role requires hands-on troubleshooting, independence, and willingness to participate in on-call rotations and site shift schedules. 1+ year of IT support experience is expected, with Windows 11 and Linux expertise and ticketing experience.

Qualifications

Minimum 1 year of hands-on IT support experience.
Experience with Laptop imaging and deployment.
Printer troubleshooting and support.
Basic networking concepts and troubleshooting.
Windows 11 operating systems.
Linux operating systems.
Experience working within a ticketing system environment.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical SOPs.
Excellent communication and customer service skills.

Responsibilities

Image, configure, deploy, and maintain laptops and desktop systems.
Provide technical support for Windows 11 and Linux environments.
Troubleshoot hardware, operating system, and application-related issues.
Support user onboarding and workstation setup activities.
Diagnose and resolve printer issues, including network-connected printers.
Perform basic networking troubleshooting, including connectivity and cabling issues.
Respond to equipment failures and restore service following SOPs.
Assist with asset management and equipment lifecycle activities.
Work assigned support tickets and service requests within SLA requirements.
Execute Change Management activities according to established procedures.
Respond to emergent technical events impacting site operations.
Escalate complex issues when resolution steps are unclear.

Skills

Laptop imaging

Printer troubleshooting

Basic networking

Windows 11

Linux

Ticketing system

Troubleshooting

Customer service

Education

CompTIA A+ Certification

Job description

Position Overview

We are seeking a reliable and customer-focused Desktop Support Engineer to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

Image, configure, deploy, and maintain laptops and desktop systems
Provide technical support for Windows 11 and Linux environments
Troubleshoot hardware, operating system, and application-related issues
Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

Diagnose and resolve printer issues, including network-connected printers
Perform basic networking troubleshooting, including connectivity and cabling issues
Respond to equipment failures and restore service following documented SOPs
Assist with asset management and equipment lifecycle activities

Operational Support

Work assigned support tickets and service requests within SLA requirements
Execute Change Management (CM) activities according to established procedures
Respond to emergent technical events impacting site operations
Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications