Desktop Support Technician

TEKsystems; Columbia (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life Insurance

Paid time off

Job summary

TEKsystems, based in Columbia, MD, seeks a Desktop Support Technician for hands-on and remote technical support in a fast-paced enterprise. You will troubleshoot hardware, software, networking, and user access, deploy imaging, and manage endpoints with Intune and MECM/SCCM.

Strong customer service and Microsoft 365 skills are essential for efficient issue resolution. The role is contract to hire with onsite work in Columbia, MD.

Qualifications

• 3+ years of hands-on and remote desktop support in a corporate setting.
• Experience deploying, imaging, and troubleshooting Windows devices with Intune or MECM/SCCM.
• Prior help desk experience supporting end users remotely.
• Strong troubleshooting across network, AD, Teams, Outlook, and Office 365.
• Experience with Windows 10/11 environments and good documentation skills.

Responsibilities

• Provide Tier 1/2 desk support via phone, remote tools, email, and in-person.
• Troubleshoot Windows, Office 365 apps, Outlook, Teams, and business apps.
• Manage AD user accounts and network connectivity issues.
• Deploy, image, configure, and maintain laptops/desktops and peripherals.
• Utilize Intune and MECM/SCCM for imaging and software deployment.
• Document steps and resolutions; track tickets and ensure timely closure.
• Collaborate with infra, networking, and app teams to resolve escalations.
• Assist with onboarding/offboarding including device provisioning.

Skills

Customer service

Strong communication

Troubleshooting

Tools

Intune

MECM/SCCM

Active Directory

Windows 10/11

Microsoft 365

Outlook

Teams

Job description

Overview

We are seeking a Desktop Support Technician to provide hands‑on and remote technical support in a fast‑paced enterprise environment. This individual will be responsible for troubleshooting hardware, software, networking, and user access issues while supporting device deployments and endpoint management initiatives. The ideal candidate will have strong customer service skills, experience with Microsoft technologies, and a proven ability to resolve technical issues efficiently.

Responsibilities

• Provide Tier 1/Tier 2 desktop support for end users via phone, remote tools, email, and in‑person assistance.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office 365, Outlook, Microsoft Teams, and business applications.
• Support network connectivity issues, user account administration, and Active Directory‑related requests.
• Deploy, image, configure, and maintain laptops, desktops, and peripheral devices.
• Utilize Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM) for device imaging, software deployment, and endpoint management.
• Install, configure, and upgrade hardware and software components.
• Manage and track support tickets, ensuring timely resolution and excellent customer service.
• Document troubleshooting steps, resolutions, and technical procedures.
• Collaborate with infrastructure, networking, and application teams to resolve escalated issues.
• Assist with employee onboarding and offboarding activities, including account setup and device provisioning.

Required Qualifications

• 3+ years of experience providing hands‑on and remote desktop support in a corporate environment.
• Experience deploying, imaging, and troubleshooting Windows devices using Intune and/or MECM (SCCM).
• Prior help desk or service desk experience supporting end users remotely.
• Strong troubleshooting skills across:
• Network connectivity issues
• Active Directory user accounts and permissions
• Microsoft Teams
• Microsoft Outlook
• Microsoft Office 365 applications
• General desktop and application support
• Experience supporting Windows 10/11 environments.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize and manage multiple support requests in a fast‑paced environment.

Preferred Qualifications

• Experience with Azure AD / Microsoft Entra ID.
• Familiarity with ServiceNow or other ITSM ticketing platforms.
• Exposure to device lifecycle management and hardware refresh projects.
• Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent.

Technical Environment

• Windows 10/11
• Microsoft 365
• Outlook
• Microsoft Teams
• Active Directory
• Microsoft Entra ID (Azure AD)
• Intune
• MECM/SCCM
• Remote Support Tools
• Networking (TCP/IP, VPN, Wi‑Fi)

Job Type & Location

This is a Contract to Hire position based out of Columbia, MD.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Columbia, MD.

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Columbia,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.