IT Support Specialist
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems is seeking a Desktop Support Technician to provide remote and onsite end-user technical support for computing devices and business applications in Springboro, OH. The role includes troubleshooting hardware, software, OS, and connectivity issues with a focus on customer service and efficient issue resolution.
Responsibilities include device deployment, imaging, system rebuilds, and supporting remote access solutions.
Qualifications
- Minimum 24 years of experience in desktop support or help desk.
- Strong troubleshooting across hardware, software, and operating systems.
- Experience supporting end users in both remote and onsite environments.
- Proficient in desktop deployment, imaging, and system maintenance.
- Understanding of computer networking fundamentals and wireless connectivity.
- Experience supporting productivity and collaboration applications.
- Excellent customer service and communication skills.
- Ability to prioritize tasks and manage multiple support requests.
- Strong documentation and organizational skills.
Responsibilities
- Provide remote and onsite end-user support for computing devices and business applications.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Install, configure, maintain, and upgrade desktops, laptops, and peripheral devices.
- Support remote users with secure remote access and connectivity solutions.
- Deploy devices, imaging, reimaging, and perform system rebuilds.
- Assist with business applications, workflows, and processes.
- Test new hardware and software configurations.
- Participate in projects from implementation through testing and deployment.
- Maintain records of incidents, resolutions, procedures, and documentation.
- Update electronic records and internal content.
- Collaborate with teams to resolve escalated issues and improve support.
- On-call support and occasional travel.
Skills
Tools
Job description
We are seeking a Desktop Support Technician to provide technical support for both local and remote end users. This role is responsible for troubleshooting hardware, software, application, and connectivity issues while ensuring a high level of customer service. The ideal candidate is a self-starter with strong problem-solving skills who can effectively support users across diverse environments and manage multiple priorities simultaneously.
- Provide remote and onsite technical support for end-user computing devices and business applications.
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
- Install, configure, maintain, and upgrade desktops, laptops, and peripheral devices.
- Support remote users and assist with secure remote access and connectivity solutions.
- Perform device deployments, imaging, reimaging, and system rebuilds as needed.
- Troubleshoot and support business applications, workflows, and operational processes.
- Test and evaluate new hardware and software configurations.
- Assist with technology projects from implementation through testing and deployment.
- Maintain accurate records of incidents, resolutions, procedures, and support documentation.
- Update and manage electronic records, internal applications, and web-based content as required.
- Collaborate with technical teams to resolve escalated issues and improve support processes.
- Participate in on-call support, maintenance activities, and occasional travel as needed.
- 24 years of experience in desktop support, help desk support, or technical support roles.
- Strong troubleshooting skills across hardware, software, and operating systems.
- Experience supporting end users in both remote and onsite environments.
- Knowledge of desktop deployment, imaging, software installation, and system maintenance.
- Understanding of computer networking fundamentals and wireless connectivity.
- Experience supporting productivity and collaboration applications.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize tasks and effectively manage multiple support requests.
- Strong documentation and organizational skills.
- Experience supporting multiple locations, clients, or business units.
- Familiarity with additional operating systems and diverse technology environments.
- Experience supporting remote access technologies and mobile workforces.
- Exposure to project implementation, testing, and rollout activities.
- Experience working independently at customer or field locations.
- Combination of onsite and remote support responsibilities.
- May require occasional travel.
- Participation in on-call, evening, or weekend support schedules as needed.
- Fast-paced environment with diverse technical and customer support responsibilities.
Intermediate
This is a Contract to Hire position based out of Springboro, OH.
The pay range for this position is $20.00 - $30.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a Contract to Hire position based out of Springboro, OH.
This position is anticipated to close on Nov 9, 2026.
This is a fully onsite position in Springboro,OH.
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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