Desktop Support Technician

TEKsystems; Baltimore (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement plan

PTO/Leave

Job summary

TEKsystems is seeking an onsite IT Support professional to provide high-volume technical support at the Baltimore Innovation Hub. You will troubleshoot Windows desktops, manage Microsoft 365 applications, and handle Active Directory accounts for both local and remote staff.

The role requires strong customer service and clear technical communication. This is a fully onsite contract position in Baltimore, MD with a pay range of $20.00–$26.00 per hour.

Qualifications

• Experience providing in-person IT support in an enterprise environment.
• Ability to troubleshoot Windows desktop and laptop hardware and software issues.
• Strong customer service and communication skills.

Responsibilities

• Provide high-volume, in-person technical support to employees through an onsite Innovation Hub.
• Troubleshoot and resolve Windows desktop and laptop hardware and software issues.
• Support Microsoft 365 applications, user accounts, connectivity, and access-related issues.
• Perform Active Directory account support and basic user administration.
• Set up and configure new users, including desktops, email accounts, LDAP accounts, and VPN access.
• Troubleshoot network connectivity and remote-access issues.
• Support both local and remote employees with desktop, account, application, and access issues.
• Assist with hardware and software lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Diagnose software issues and provide effective resolutions or elevate when appropriate.
• Deliver professional, responsive customer service while clearly communicating technical information to end users.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Customer service

Onsite IT support

Tools

VPN access

LDAP accounts

Job description

Key Responsibilities

• Provide high-volume, in-person technical support to employees through an onsite Innovation Hub.
• Troubleshoot and resolve Windows desktop and laptop hardware and software issues.
• Support Microsoft 365 applications, user accounts, connectivity, and access-related issues.
• Perform Active Directory account support and basic user administration.
• Set up and configure new users, including desktops, email accounts, LDAP accounts, and VPN access.
• Troubleshoot network connectivity and remote-access issues.
• Support both local and remote employees with desktop, account, application, and access issues.
• Assist with hardware and software lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Diagnose software issues and provide effective resolutions or elevate when appropriate.
• Deliver professional, responsive customer service while clearly communicating technical information to end users.

Top Skills

• Hands-on experience troubleshooting Windows, Microsoft 365, Active Directory, software, and connectivity issues.
• Experience providing onsite or walk-up IT support in an enterprise environment, preferably within an Innovation Hub or similar support model.
• Excellent customer service, communication, and interpersonal skills.

Job Type & Location

This is a Contract position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $20.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Baltimore,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.