Desktop Support Technician

TEKsystems; Salt Lake City (UT); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Paid time off

Descripción de la vacante

TEKsystems is seeking a Desktop Support Technician to provide hands-on and remote support for end users in Salt Lake City, UT. You will troubleshoot PCs, laptops, tablets, scanners, printers, and peripheral devices in an enterprise environment, with emphasis on imaging, deployments, and lifecycle management.

Responsibilities include responding to incidents within SLAs, maintaining asset records, and collaborating with infrastructure and application support teams to resolve escalations while

Formación

• 2+ years in desktop or IT support in an enterprise environment.
• Experience with PCs, laptops, tablets, scanners, and printers.
• Strong troubleshooting across Windows OS, software, and hardware.
• Deskside and remote support experience; able to prioritize quickly.

Responsabilidades

• Provide hands-on and remote desktop support for users in office and manufacturing settings.
• Troubleshoot PCs, laptops, tablets, scanners, printers, and peripherals.
• Support imaging, deployments, and hardware refreshes; lifecycle management.
• Document steps and asset information in the ticketing system; meet SLAs.
• Assist onboarding/offboarding and maintain inventory records.
• Collaborate with infrastructure and application support teams to resolve escalations.

Conocimientos

Desktop support

Troubleshooting

Customer service

Deskside support

Remote support

Herramientas

Microsoft Autopilot

Microsoft Intune

SCCM / MECM

Microsoft 365

Active Directory

ITSM tools (ServiceNow, Jira)

Descripción del empleo

Overview

We are seeking a Desktop Support Technician to provide technical support for end-user devices in a manufacturing environment. This role will be responsible for supporting PCs, tablets, mobile devices, scanners, printers, and other production-related technology while delivering exceptional customer service. The ideal candidate will have experience with device deployments, hardware refresh initiatives, and troubleshooting a wide range of hardware and software issues in an enterprise setting.

Key Responsibilities

• Provide hands‑on and remote desktop support for users across office and manufacturing production environments.
• Troubleshoot and resolve issues related to PCs, laptops, tablets, mobile devices, scanners, printers, and peripheral equipment.
• Support hardware installations, upgrades, break/fix activities, and device replacements.
• Perform PC imaging, deployment, provisioning, and refresh activities using modern endpoint management tools.
• Utilize Microsoft Autopilot and related endpoint management technologies to configure and deploy devices.
• Diagnose and resolve operating system, software application, connectivity, and hardware‑related issues.
• Respond to support requests and incidents while meeting established service levels.
• Document troubleshooting steps, resolutions, and asset information within the ticketing system.
• Assist with onboarding and offboarding activities, including device setup and user provisioning.
• Maintain accurate inventory records for end‑user hardware and peripherals.
• Collaborate with infrastructure, networking, and application support teams to resolve escalated issues.
• Deliver a high level of customer service and maintain strong relationships with end users.

Required Qualifications

• 2+ years of desktop support, technical support, or IT support experience in an enterprise environment.
• Experience supporting:
• PCs and laptops
• Tablets and mobile devices
• Scanners and barcode devices
• Network and local printers
• Hardware peripherals
• Experience with PC imaging, deployments, hardware refreshes, and workstation lifecycle management.
• Hands‑on experience with Microsoft Autopilot or similar endpoint deployment technologies.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.
• Experience providing both deskside and remote technical support.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast‑paced environment.

Preferred Qualifications

• Experience supporting users within a manufacturing, warehouse, or production environment.
• Familiarity with Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
• Experience with ticketing systems such as ServiceNow, Jira, or similar ITSM tools.
• Knowledge of Active Directory, Microsoft 365, and basic networking concepts.
• CompTIA A+ or related technical certifications.

Technical Environment

• Windows 10/11
• Microsoft Autopilot
• Microsoft Intune
• SCCM / MECM
• Microsoft 365
• Active Directory
• Mobile Device Support
• Enterprise Printers & Scanners
• Remote Support Tools
• ITSM / Ticketing Systems

Job Type & Location

This is a Contract to Hire position based out of Salt Lake City, UT.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Salt Lake City, UT.

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Salt Lake City,UT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.