Desktop Support Technician

Pomeroy; Collegeville (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

Pomeroy in Collegeville, PA is seeking a motivated Field Support Technician to provide on-site client facing assistance. You will install, service, and repair computer systems, perform hardware and software configuration, and ensure systems are ready for deployment.

Ideal candidates have hands-on experience with Windows 10, Office 365, SCCM imaging, and a customer-focused mindset. This role offers daily problem solving and opportunity to grow within a collaborative team.

Qualifications

• Provide on-site client facing support including installation, servicing, and repair of systems.
• Perform quality checks and verify operational status prior to deployment.
• Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
• Route issues to appropriate personnel for follow up, testing and troubleshooting.

Skills

Field support

Hardware installation

Software installation

Troubleshooting

Windows 10

Office 365

Tools

SCCM imaging

Office 365

Job description

• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications

• 1+ years of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Configuring new PC?s/notebooks via SCCM imaging