Desktop Support Technician

GTN Solutions; West Hollywood (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

GTN Solutions is seeking an IT Support technician in West Hollywood, CA. The role involves managing installation and maintenance of hardware and software across workstations, printers, mobile devices, and infrastructure equipment.

You will test and plan OS deployments, patches, and software releases, and perform troubleshooting, upgrades, and basic repairs on assets. Responsibilities include imaging desktops and laptops, handling shipping/receiving and device dispatch, tracking hardware

Qualifications

• Experience managing hardware and software for desktops, printers, mobiles, and infrastructure devices.
• Experience planning and deploying OS releases, patches, and software.
• Strong troubleshooing, upgrades, and basic repairs on assets.
• Imaging desktops and laptops as needed.
• Handling IT shipping/receiving and device dispatch.
• Tracking hardware inventory and resolving user issues.
• Handling tickets in ServiceNow promptly.
• Assisting in technical escalations during service delivery.
• Able to adapt and be a self-starter.
• Work well with different management styles.

Responsibilities

• Manage installation and maintenance of hardware and software across end-user devices and infrastructure.
• Test, plan, and supervise OS and software deployments and patches.
• Perform troubleshooting, parts replacement, and basic deployments and repairs.
• Image devices including desktops and laptops.
• Handle shipping/receiving and device dispatch.
• Track inventory and resolve issues for users.
• Manage ServiceNow tickets in a timely manner.
• Assist with technical escalations during service delivery.

Skills

Troubleshooting

Inventory management

IT support

Adaptability

Self-starter

Interpersonal skills

Tools

ServiceNow

Job description

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.