Desktop Support Technician

GTN Solutions; Apex (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

GTN Solutions in Apex, NC is seeking an IT Support Specialist to manage the installation and maintenance of hardware and software across desktops, printers, mobile devices, and network infrastructure.

The role includes testing OS releases, patches, imaging devices, handling shipping logistics, inventory tracking, and timely ServiceNow ticket resolution, with an emphasis on adaptability and self-starting initiative.

Qualifications

• Provide timely hardware and software support across desktops, printers, mobiles, and infrastructure devices.
• Plan and test OS releases, patches, and software deployments to minimize impact on users.
• Troubleshoot and perform upgrades, parts replacement, and basic repair on assets.
• Imaging and provisioning devices as needed to support end users.
• Coordinate shipping/receiving and dispatch of devices to users.

Responsibilities

• Manage installation and maintenance of hardware and software for end users.
• Test, plan and supervise deployment of OS releases and patches.
• Troubleshoot, upgrade, and repair assets as needed.
• Image devices including desktops and laptops for users.
• Handle IT shipping/receiving and device dispatch to users.
• Track and resolve hardware inventory issues and user tickets.

Skills

Troubleshooting

Hardware support

Imaging devices

Inventory management

Customer service

Self-starter

Tools

ServiceNow

Job description

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.