Desktop Technician

Indotronix Avani Group; Groton (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A tech support company based in Groton, Connecticut, is seeking a technician responsible for computer hardware setup and troubleshooting. The role involves maintaining and supporting software, hardware, and networking across desktop and server platforms. Key skills include legacy product maintenance, customer satisfaction, and ensuring service level agreements are met. Candidates must demonstrate professionalism and an ability to address issues within a ticketing system.

Qualifications

• Experience in computer hardware setup is required.
• Basic troubleshooting skills for hardware and software.
• Ability to provide support for desktop and server issues.

Responsibilities

• Set up computer hardware and troubleshoot basic issues.
• Provide support for software, hardware, and networking.
• Maintain legacy products and support server products.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, and applications.

Skills

Computer hardware setup

Basic hardware and software troubleshooting

Networking support

Legacy product maintenance

Customer satisfaction focus

Job description

Overview

Install and Deployment are required skills for this job!

Driving or Non-Driving? Non-Driving but may have to drive between sites

Responsibilities

• Computer hardware setup, basic hardware and software troubleshooting skills
• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products. Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system