Field Support Technician

Orah Consultancy Services; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

Orah Consultancy Services in Pittsburgh, PA seeks an IT Support Specialist to image and install software on Windows and Mac devices, including VIP and executive support. You'll troubleshoot post-deployment issues, manage assets, coordinate with vendors, and ensure accurate asset tagging and inventory control.

Candidates should have 3–5 years of IT experience, strong knowledge of Windows/Mac platforms, imaging Windows 10, basic networking, and excellent customer service skills.

Qualifications

• 3–5 years IT experience preferred.
• Proficient with Windows and Macintosh platforms and MS Office.
• Imaging Windows 10 OS experience expected.
• Understanding basic networking concepts (TCP/IP, Windows Networking).
• Excellent customer service and communication skills.

Responsibilities

• Image and install software on Windows and Mac hardware.
• Provide remote and on-site support, including VIP users.
• Handle printer break-fix, disposal, and asset management.
• Coordinate with vendors for repairs and asset redeployment.
• Open/close service requests and track incidents to resolution.
• Maintain asset tagging and weekly inventory reports.

Skills

IT experience

Windows platforms

Macintosh platforms

MS Office

A+ or MCP Certification

Education

MCP Certification

A+ Certification

Tools

Imaging Windows 10 OS

Job description

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements/Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment