Desktop Support Technician

Synergy Information Solutions; Coachella (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) with employer matching

Paid time off

Job summary

A consulting firm in Coachella, CA is seeking a Desktop Support Technician to support end-user devices, troubleshoot technical issues, and maintain day-to-day operations. The ideal candidate has at least 2 years of IT experience and strong problem-solving skills. This full-time role offers a supportive culture and opportunities for growth.

Qualifications

• 2 years of experience in IT.
• Strong analytical and creative problem-solving skills.

Responsibilities

• Daily backups
• Application monitoring
• Troubleshoot and resolve hardware, software, and networking issues
• Support users with Microsoft 365
• Maintain and update IT asset inventory
• Assist with onboarding and offboarding
• Escalate complex issues to senior engineers
• Contribute to documentation of processes
• Collaborate with IT team on projects

Skills

Analytical problem-solving skills

Creative problem-solving skills

Tools

Microsoft 365

Standard business applications

Job description

Pay information

This range is provided by Synergy Information Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $80,000.00/yr

About Us

We are a small, tight-knit consulting firm that has been serving enterprise clients for over 20 years. Our team is passionate about delivering customer-first solutions while fostering a collaborative and supportive work environment. We are committed to stable, sustainable growth, and many of our team members have been with us long-term, reflecting the strong culture and dedication we uphold.

Our employees love what they do, and we invest in a workplace where talent thrives, contributions are valued, and careers flourish. We encourage knowledge-sharing—not just within our team but also with our clients—to ensure long-term success. This role provides opportunities to stay on the cutting edge of technology through training and certifications, which we actively support to help achieve vendor milestones.

Why Join Us?

• Work-life balance: A company culture that prioritizes work-life balance for all employees.
• Great pay & benefits: Competitive compensation for top talent. We offer health insurance, retirement plans – with employer matching, and paid time off.
• Supportive culture: Work with a team that values collaboration, mentoring, and continuous learning.
• Personal growth: Opportunities for professional growth and development.

About the role

We’re seeking a passionate and motivated Desktop Support Technician who is eager to dive into technology, solve problems, and grow their career with us.

In this role, you will support end-user devices, troubleshoot technical issues, and help ensure smooth day-to-day operations across desktops, laptops, and related systems. This position is ideal for someone who loves technology, thrives in a fast-paced environment, and wants to expand their skills as part of a collaborative IT team.

The position is based in the Coachella Valley, and candidates must reside within 60 miles. The work schedule is five days per week, including weekends, with participation in the on-call rotation.

Key Responsibilities

• Daily backups
• Application monitoring
• Troubleshoot and resolve hardware, software, and networking issues in a timely manner
• Support users with Microsoft 365, collaboration tools, and standard business applications
• Maintain and update IT asset inventory, ensuring proper tracking of devices and licenses
• Assist with onboarding and offboarding, including account setup and equipment provisioning
• Escalate complex issues to senior engineers as needed while learning from their expertise
• Contribute to documentation of processes, solutions, and troubleshooting steps
• Collaborate with the IT team on projects to improve systems and workflows

Required Qualifications

• 2 years of experience in IT.
• Strong analytical and creative problem-solving skills.

Preferred Qualifications

• Casino gaming industry experience, especially in administering CMS
• Knowledge in administering POS systems, especially Micros POS and Procurement systems
• Experience with mass deployment platforms
• Experience with vSphere

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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