IT Support Specialist

Ledgent Technology; Greenwood Village (CO); Presencial; USD 41 328 - 49 593; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Hospital indemnity plans

Dental and vision coverage

Training and coaching

Resumo da oferta

A leading IT services provider in Greenwood Village seeks an Endpoint Support Specialist for a 6-month contract. This role involves managing and supporting endpoint devices, providing exceptional customer service, and requires strong expertise in Windows and mobile platforms. Ideal candidates will have over 5 years of hands-on endpoint support experience and excellent communication skills. Compensation ranges from $30 to $36 per hour based on experience.

Qualificações

• 5+ years of hands-on experience in endpoint support, provisioning, and ticket management.
• Strong knowledge of Windows 11, Dell laptops, and mobile devices (iPhone/iPad).
• Excellent problem-solving and customer service skills.

Responsabilidades

• Provide day-to-day support for laptops, iPhones, iPads, and printers.
• Manage assigned service tickets in accordance with SLA standards.
• Set up and configure Windows laptops using Autopilot.

Conhecimentos

Endpoint support experience

Windows 11 expertise

Microsoft Intune knowledge

Problem-solving skills

Communication skills

Ferramentas

Microsoft Office Suite

SysAid

Descrição da oferta de emprego

Base pay range

$30.00/hr - $36.00/hr

Type: Contract for 6 months (subject to extension)

Schedule: Onsite 5 days a week

Pay: $30 - $36/hour (depending on experience)

We are seeking a skilled Endpoint Support Specialist to join our IT team and provide reliable, customer-focused support to our employees and executives.

Position Overview

The Endpoint Support Specialist will be responsible for managing, provisioning, and supporting endpoint devices, ensuring seamless technology experiences for all users. This role requires a strong customer-first mindset, technical expertise across Windows, Apple, and mobile platforms, and the ability to communicate effectively with both technical and non-technical audiences.

Key Responsibilities

• Endpoint Management & Support: Provide day-to-day support for laptops (Windows/Dell), iPhones, iPads, and printers. Troubleshoot and resolve hardware/software issues.
• Ticket Management: Manage assigned service tickets in accordance with SLA standards; proactively address unclaimed tickets. Experience with SysAid or similar ticketing systems preferred.
• Endpoint Provisioning: Set up and configure Windows laptops using Autopilot and perform mobile device provisioning via Microsoft Intune (MDM).
• Customer Experience: Lead with a customer-first mindset by delivering clear, professional communication and support to both technical and non-technical users.
• Executive Support: Provide tailored IT support for senior leadership as needed.
• Remote & Onsite Support: Assist users both in-person and remotely using Microsoft Teams and Remote Help tools.
• Productivity Tools: Support Microsoft Office Suite applications and related productivity software.

Qualifications

• 5+ years of hands-on experience in endpoint support, provisioning, and ticket management.
• Strong knowledge of Windows 11, Dell laptops, and mobile devices (iPhone/iPad).
• Experience with Microsoft Intune (MDM), Autopilot, and Microsoft Office Suite.
• Familiarity with ITSM/ITIL frameworks and SysAid or similar IT service management platforms preferred.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and collaboratively to support both onsite and remote users.

Benefits

• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Training and coaching
• Specialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Senioriry level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Mining

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