Senior Desktop Support

Syndicatebleu; West Palm Beach (FL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company is seeking a Senior Desktop Support Specialist to provide onsite technical support in West Palm Beach. This role involves assisting end-users and VP-level executives with their IT needs, ensuring high-quality service and effective problem resolution. Candidates should possess strong technical skills, particularly in Windows systems and networking, along with a commitment to customer satisfaction.

Qualifications

• Proactive and discreet with strong customer service skills.
• Comfortable interacting with all organizational levels.

Responsibilities

• Provide technical support for hardware and software issues.
• Assist users with VPN connectivity and troubleshoot TCP/IP problems.
• Maintain documentation of support requests using ticketing systems.

Skills

Proficiency in Windows operating systems

Understanding of IT infrastructure components

Experience with SCCM and VPN configurations

Excellent analytical skills

High-quality technical support

Familiarity with ticketing systems

Job description

This range is provided by Syndicatebleu. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $75,000.00/yr

Title: Senior Desktop Support Specialist (Executive Support)

Location: Fully Onsite in West Palm Beach

Overview

We are seeking a highly professional, reliable, and technically skilled Desktop Support Specialist to join our clients IT team. This fully onsite role involves providing hands-on technical support to end-users within the office and, on occasion, assisting VP-level executives by setting up and maintaining workstations in their homes. The ideal candidate will be proactive, discreet, and comfortable interacting with individuals at all organizational levels.

Responsibilities

• Provide technical support for hardware and software issues related to desktops, laptops, and peripherals.
• Assist users in connecting to VPNs and resolving connectivity issues.
• Analyze system performance and troubleshoot problems related to TCP/IP networking.
• Maintain accurate documentation of support requests using ServiceNow or Remedy ticketing systems.
• Collaborate with other IT teams to resolve complex issues and improve overall service delivery.
• Deliver exceptional customer service by responding promptly to user inquiries and providing effective solutions.

Skills

• Proficiency in Windows operating systems and desktop applications.
• Strong understanding of IT infrastructure components, including networking concepts.
• Experience with SCCM, VPN configurations, and remote desktop support tools.
• Excellent analytical skills for diagnosing technical issues effectively.
• Proven ability to provide high-quality technical support with a focus on customer satisfaction.
• Familiarity with ticketing systems such as ServiceNow or Remedy is a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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