Desktop Support Technician

TEKsystems; Brownsville (TX); On-site; USD 36,000 - 41,000; Full time

Job summary

TEKsystems seeks an IT Coordinator to provide onsite technical support for multiple locations, acting as the primary hands-on IT resource for clinicians and staff. You will manage desktop technologies, hardware deployments, and network refresh initiatives in a fast-paced healthcare environment.

The role requires strong enterprise desktop support experience, excellent customer service, and the ability to work independently while traveling between clinic sites in Brownsville, TX.

Qualifications

• Minimum experience providing Tier 1/2 desktop support in healthcare or enterprise environments.
• Strong customer service skills and ability to work independently.
• Experience with Windows 11, M365 apps, Outlook, Teams, SharePoint.
• Willingness to travel between clinic locations.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support across locations.
• Deploy, configure, troubleshoot HP devices and Cisco UC phones.
• Perform PC imaging and hardware refreshes.
• Support EMR and Practice Management apps; escalate as needed.
• Manage requests via ServiceNow.
• Provide remote support using Bomgar.

Skills

Tier 1/2 Support

Desktop Support

HP Desktops & Laptops

Printers & Cisco UC Phones

ServiceNow

Remote Support Tools

Windows 11 / M365 / Outlook / Teams /

EMR / Practice Management Apps

Network Troubleshooting (LAN/WAN)

Onsite Travel

Tools

Bomgar

ServiceNow

Job description

Description

As an IT Coordinator, you will provide onsite technical support for multiple locations, This individual will serve as the primary hands‑on IT resource for end users, supporting desktop technologies, hardware deployments, network refresh initiatives, and day‑to‑day technical issues impacting both clinical and administrative staff.

The ideal candidate will have strong enterprise desktop support experience, excellent customer service skills, and the ability to work independently in a fast‑paced healthcare environment.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
• Deploy, configure, troubleshoot, and support HP desktops, laptops, LaserJet printers (USB and network), and Cisco UC phones.
• Perform PC imaging, deployment, hardware refreshes, replacements, and break‑fix support.
• Support Windows 11 Enterprise, Microsoft 365 applications, Outlook, Teams, SharePoint, and related technologies.
• Troubleshoot desktop hardware, monitors, scanners, webcams, headsets, payment devices, and other local peripherals.
• Manage and resolve support requests through ServiceNow.
• Provide remote support using Bomgar (BeyondTrust) or similar remote support tools.
• Troubleshoot basic LAN/WAN connectivity issues and escalator complex network issues as needed.
• Provide onsite support for network refresh and SD‑WAN initiatives, including rack‑and‑stack activities and post‑installation device validation.
• Provide basic support for EMR and Practice Management applications, escalating issues to the Applications team when appropriate.
• Travel between assigned clinic locations to provide onsite technical support.
• Deliver high‑quality customer service while supporting clinical and non‑clinical staff.
• Maintain documentation, communicate effectively with users, and ensure timely resolution of support issues.

Job Type & Location

This is a Contract to Hire position based out of Brownsville, TX 78521.

Pay And Benefits

The pay range for this position is $26.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Brownsville, TX 78521.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Brownsville,TX 78521.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.