Onsite IT Helpdesk Technician — Tier 1 Support & Setup

CRG; Archdale (NC); On-site; USD 27,552 - 30,307; Full time

Job summary

A company in the Triad area is seeking a Helpdesk Technician for a contract-to-hire position. The role involves first-line support for internal and external customers across multiple IT services and equipment. Responsibilities include managing help desk tickets, troubleshooting various devices, and ensuring customer satisfaction. Ideal candidates should have 1-3 years of experience in a Windows environment and possess strong technical and communication skills. The position requires onsite presence in Archdale, NC.

Qualifications

• 1-3 years’ experience working in a Windows environment.
• Experience with McAfee desktop security products.

Responsibilities

• Handle Tier 1 service desk escalations through tickets, email, or phone.
• Create user and service accounts and configure hardware as part of employee setup process.
• Support audio, video, and voice equipment in conference rooms.
• Manage and monitor internal assets to ensure accurate inventory records.

Skills

Windows 7, 8.1, 10

Microsoft Office, Office 365, Outlook, Skype for Business

Printers, scanners, computer peripherals

Mobile devices (iOS, Android)

Client PC connectivity - Ethernet, TCP/IP and VPN

McAfee products - security, laptop encryption and backup

Strong customer service and troubleshooting skills

Ability to communicate technical information

Education

An Associate degree or Bachelor’s degree, or equivalent work experience

Job description

A company in the Triad area is seeking a Helpdesk Technician for a contract-to-hire position. The role involves first-line support for internal and external customers across multiple IT services and equipment. Responsibilities include managing help desk tickets, troubleshooting various devices, and ensuring customer satisfaction. Ideal candidates should have 1-3 years of experience in a Windows environment and possess strong technical and communication skills. The position requires onsite presence in Archdale, NC.