Healthcare IT Desktop Support Technician

Eisenhower Health; United States; On-site; USD 31,000 - 48,000; Full time

Job summary

Eisenhower Health is seeking a Desktop Technician to provide technical support for hospital computers and peripherals on a Day shift in the United States. The role requires an associate degree in IT or equivalent experience, along with a CA driver license and CompTIA A+ within six months.

Responsibilities include configuring and maintaining desktops, laptops, and printers; managing AD/group policy; troubleshooting software/hardware issues; and supporting IT service desk operations.

Qualifications

• Required: Associate’s degree in IT related field or 1 year of applicable IT experience in lieu of degree.
• Preferred: Bachelor’s degree in an IT related field.

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies and resolves compliance questions.
• Utilizes entry-level knowledge to resolve IT issues while learning best practices and standards.
• Installs, configures, and maintains desktop computers, laptops, monitors, printers, and mobile devices; manages lifecycle of devices.
• Active directory and group policy management for IT desktop objects, including workstations and auto-logon accounts.
• Installs and configures operating systems, software applications, and drivers.
• Provides basic troubleshooting and support for software/hardware issues and performs repairs or replacements.
• Responds to help desk tickets and inquiries regarding desktop hardware and software issues.
• Diagnoses and resolves issues or escalates to Desktop Technician II when needed.
• Performs routine updates, patches, and maintenance for security and performance.
• Maintains inventory records and labels/stores equipment.
• Documents troubleshooting steps and resolutions for future reference.
• Assists users with basic IT tasks and training on hardware/software.
• Troubleshoots basic network connectivity issues and IP configurations.
• Maintains PC/client applications and software.
• Keeps performance metrics and closes minimum weekly tickets.
• Informs IS leadership of issues affecting customer satisfaction.
• Keeps tools and workspace organized and secure.

Skills

Active Directory

DNS

Networking

Windows OS

Ticketing systems

Education

Associate's degree in IT

Bachelor’s degree in IT

Tools

Citrix

VMware vSphere

Ivanti

EndPoint Encryption

PXE

Job description

Eisenhower Health is seeking a Desktop Technician to provide technical support for hospital computers and peripherals on a Day shift in the United States. The role requires an associate degree in IT or equivalent experience, along with a CA driver license and CompTIA A+ within six months.

Responsibilities include configuring and maintaining desktops, laptops, and printers; managing AD/group policy; troubleshooting software/hardware issues; and supporting IT service desk operations.