Desktop Support Technician II - 530647

Socket.dev; Tuscaloosa (AL); On-site; USD 24,000 - 34,000; Full time

Job summary

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for faculty and staff computer users across campus. You will set up and install PCs and peripherals, install operating systems and software, complete basic system configuration, and resolve user problems.

You may escalate complex issues to senior technicians and monitor ticket queues until resolution.

Qualifications

• Two (2) years of IT technical support experience or an associate degree or higher with IT support exposure.
• Must have a valid U.S. driver’s license.
• Background checks and driving eligibility per university policy.

Responsibilities

• Provide basic Help Desk and field support for faculty and staff.
• Set up and install PCs and peripheral devices; configure operating systems and software.
• Resolve user problems and eradicate computer viruses.
• Escalate issues beyond basic level to senior technicians as needed.
• Monitor ticket queues and follow up on open requests until resolved.

Skills

IT support

Driver's license

Education

Associate degree or higher

Job description

Pay Grade/Pay Range: Minimum: $21.25 - Midpoint: $26.59 (Hourly N6)

Department/Organization:200721 - Enterprise Technology

Normal Work Schedule:Monday - Friday 8:00am to 5:00pm

Job Summary:The Desktop Support Technician II provides basic Help Desk and field support services for University faculty and staff computer users. Sets up and installs PC and peripheral devices. Installs operating systems and software. Completes basic system configuration. Resolves user problems. Eradicates computer viruses. Identifies and escalates or engages senior technicians for issues requiring expertise beyond the basic services level. Monitors ticket queues as assigned. Follows-up on open tickets or service requests until they are fully resolved.

Additional Department Summary:This position provides end-user desktop support to a wide variety of departments across the campus.

Required Minimum Qualifications:High school diploma or GED and two (2) years of IT technical support experience; OR associates degree or higher and some IT technical support experience.

Additional Required Department Minimum Qualifications:Must have a valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Background Investigation Statement:Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity:
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.