Desktop Support Technician II - 530647

The University of Alabama; Tuscaloosa (AL); On-site; USD 29,000 - 37,000; Full time

Job summary

The University of Alabama is seeking a Desktop Support Technician II to deliver basic Help Desk and field support for campus users. The role involves setting up PCs, peripherals, OS installations, and basic configurations.

You will troubleshoot and resolve issues or escalate to senior staff when needed, while monitoring ticket queues and ensuring timely follow-up on open requests. Applicants must have a high school diploma or GED with 2 years IT support experience, or an associate degree or

Qualifications

• Two years IT technical support experience; or some IT support experience with an associates degree or higher.
• Must have a valid U.S. driver’s license.

Responsibilities

• Provides basic Help Desk and field support for University faculty and staff computer users.
• Sets up and installs PC and peripheral devices.
• Installs operating systems and software.
• Completes basic system configuration and resolves user problems.
• Monitors ticket queues and follows up on tickets until fully resolved.

Skills

IT support experience

Education

High school diploma or GED

Associate degree or higher

Job description

Pay Grade/Pay Range

Minimum: $21.25 - Midpoint: $26.59 (Hourly N6)

Department/Organization

200721 - Enterprise Technology

Normal Work Schedule

Monday - Friday 8:00am to 5:00pm

Job Summary

The Desktop Support Technician II provides basic Help Desk and field support services for University faculty and staff computer users. Sets up and installs PC and peripheral devices. Installs operating systems and software. Completes basic system configuration. Resolves user problems. Eradicates computer viruses. Identifies and escalates or engages senior technicians for issues requiring expertise beyond the basic services level. Monitors ticket queues as assigned. Follows-up on open tickets or service requests until they are fully resolved.

Additional Department Summary

This position provides end-user desktop support to a wide variety of departments across the campus.

Required Minimum Qualifications

High school diploma or GED and two (2) years of IT technical support experience; OR associates degree or higher and some IT technical support experience.

Additional Required Department Minimum Qualifications

Must have a valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Background Investigation Statement

Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity

The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.