Desktop Support Specialist - Windows/macOS Onsite

MoneyGram; Dallas (TX); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Remote first flexibility

Generous PTO

13 Paid Holidays

Medical / Dental / Vision Insurance

Life, Disability, and other benefits

401k with competitive Employer Match

Community Service Days

Job summary

MoneyGram is seeking a Desktop Support professional to provide hands-on endpoint support for Windows and macOS in a 100% onsite role in Dallas, TX. You will work with Intune/Autopilot and JAMF, resolve Level 2/3 incidents, and ensure timely ticketing and documentation while supporting VIP users.

The role emphasizes IT standards, asset management, and collaboration with Endpoint Engineering. Strongcustomer-service skills and a proactive approach are essential.

Qualifications

• 1+ years of Desktop Support or IT Support experience.
• Strong proficiency in Windows 11; macOS knowledge preferred.
• Microsoft 365 apps, Exchange/Outlook troubleshooting, Teams, Zoom, VPN, and enterprise SaaS tools.
• Experience with endpoint management platforms (Intune, SCCM/ConfigMgr, JAMF).
• Familiarity with ITSM systems (ServiceNow) and precise ticketing.
• Ability to manage workloads independently and prioritize.
• Excellent customer service and clear communication.

Responsibilities

• Build, configure, and deploy Windows and macOS endpoints using imaging and provisioning processes (Intune/Autopilot, JAMF).
• Troubleshoot Level 2/3 incidents and service requests with timely updates and documentation.
• Provide on-site and remote support for hardware, software, VPN, VDI, and mobile devices.
• Support executive and VIP users with professionalism and urgency.
• Handle onsite duties: asset inventory, shipping/receiving hardware, conference room tech, and vendor coordination.
• Collaborate with Endpoint Engineering on OS builds, patching, and device compliance.
• Maintain audit-ready processes and adherence to IT standards and ServiceNow workflows.
• Identify recurring issues and propose proactive fixes.

Skills

Windows 11 expertise

macOS knowledge

Microsoft 365 apps

Exchange/Outlook troubleshooting

Teams

Zoom

VPN

enterprise SaaS tools

Intune

SCCM/ConfigMgr

JAMF

ServiceNow / ITSM

ticket documentation

independent workload management

customer service

IT operational standards

Tools

Intune

SCCM/ConfigMgr

JAMF

Job description

MoneyGram is seeking a Desktop Support professional to provide hands-on endpoint support for Windows and macOS in a 100% onsite role in Dallas, TX. You will work with Intune/Autopilot and JAMF, resolve Level 2/3 incidents, and ensure timely ticketing and documentation while supporting VIP users.

The role emphasizes IT standards, asset management, and collaboration with Endpoint Engineering. Strongcustomer-service skills and a proactive approach are essential.