Desktop Support Technician

Servbank; Oswego Township (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Servbank is seeking a customer-focused Desktop Support Technician to join our IT team in an on-site capacity. You will provide technical support for desktops, laptops, peripherals, and software, troubleshoot issues, and maintain workstations while collaborating with colleagues to meet business needs.

The role requires strong communication, problem solving, and the ability to document solutions. Preferred is an IT-related associate degree and relevant certifications.

Qualifications

• High school diploma or equivalent; associate degree in IT preferred.
• Minimum 1 year of desktop, helpdesk or related technical support experience.
• Strong troubleshooting, communication, and customer service skills.
• Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.
• Basic understanding of computer hardware, peripherals, and network connectivity.
• Ability to work independently or as part of a team in a fast-paced environment.
• Strong organizational skills and documentation of technical solutions.
• Ability to lift and transport equipment weighing up to 50 pounds.

Responsibilities

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Skills

Windows OS

Microsoft Office

Active Directory

Microsoft 365 Admin Center

Troubleshooting

Customer service

Communication

Documentation

Teamwork

Education

Associate degree in IT-related field

High school diploma or equivalent

Tools

Ticketing system

Remote desktop tools

Microsoft 365 Admin Center

Job description

Description

We are seeking a knowledgeable and customer-focused

We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our IT team. This role is responsible for providing technical support, troubleshooting, and maintenance for desktops, laptops, peripherals, software, and related systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work independently and collaboratively. This position plays an important role in ensuring employees and contractors have reliable access to the technology they need to work efficiently.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. With the addition of Iroquois Federal, founded in 1883 and deeply rooted in Midwest communities, we combine over a century of relationship-based banking with innovative, technology-driven solutions. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Responsibilities

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Requirements

• High school diploma or equivalent required; associate degree in an IT-related field preferred.
• Minimum of 1 year of desktop, helpdesk, or related technical support experience.
• Strong troubleshooting, communication, and customer service skills.
• Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.
• Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting.
• Ability to work independently or as part of a team in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to document technical solutions.
• Ability to lift and transport equipment weighing up to 50 pounds.

Preferred Qualifications

• CompTIA A+, Microsoft, or other relevant desktop support certification.

EEO Statement

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.