End-User Tech Support Specialist

Servbank; Savoy (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Servbank in Savoy, Illinois is seeking a knowledgeable Desktop Support Technician to join our IT team. You will provide technical support for desktops, laptops, printers, and software, ensuring reliable access to technology for employees and contractors.

The role emphasizes strong troubleshooting, clear communication, and the ability to work independently or with the IT group to resolve issues quickly and document solutions in our ticketing system.

Qualifications

• High school diploma or equivalent; associate degree in IT preferred.
• At least 1 year of desktop/helpdesk support experience.
• Proficient in Windows, Office, Active Directory, and Microsoft 365 Admin Center.
• Able to lift up to 50 pounds.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve issues to minimize downtime.
• Install, configure, and maintain workstations and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues and resolutions in ticketing system.

Skills

Troubleshooting

Communication

Customer service

Teamwork

Documentation

Education

High school diploma

Associate degree in IT

Tools

Windows OS

Active Directory

Microsoft 365 Admin Center

Microsoft Office

Job description

Servbank in Savoy, Illinois is seeking a knowledgeable Desktop Support Technician to join our IT team. You will provide technical support for desktops, laptops, printers, and software, ensuring reliable access to technology for employees and contractors.

The role emphasizes strong troubleshooting, clear communication, and the ability to work independently or with the IT group to resolve issues quickly and document solutions in our ticketing system.