Desktop IT Support Specialist

Iroquois Federal; Champaign (IL); On-site; USD 49,000 - 64,000; Full time

Job summary

Servbank in Champaign, IL is seeking a knowledgeable Desktop Support Technician to join our IT team. You will provide technical support for desktops, laptops, peripherals, software, and end-user devices, ensuring employees and contractors have reliable access to technology needed to work efficiently.

The ideal candidate has at least 1 year of experience, strong problem-solving and communication skills, and proficiency with Windows, Microsoft 365, and Active Directory.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 1 year of desktop, helpdesk, or related tech support experience.
• Strong troubleshooting, communication, and customer service skills.
• Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.

Responsibilities

• Provide technical support for desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Skills

Troubleshooting

Communication

Customer service

Windows OS

Education

High School Diploma

Associate degree in IT-related field

Tools

Active Directory

Microsoft 365 Admin Center

Windows OS

Microsoft Office

Job description

Servbank in Champaign, IL is seeking a knowledgeable Desktop Support Technician to join our IT team. You will provide technical support for desktops, laptops, peripherals, software, and end-user devices, ensuring employees and contractors have reliable access to technology needed to work efficiently.

The ideal candidate has at least 1 year of experience, strong problem-solving and communication skills, and proficiency with Windows, Microsoft 365, and Active Directory.