Desktop Support Engineer — VIP On‑Site & Remote Help

Service Global, Inc.; Norwood (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Service Global, Inc. is seeking a skilled Desktop Support Technician to manage incidents across hardware, software, and connectivity for desktop devices at client sites.

The role covers imaging, patching, and lifecycle management of desktops, with VIP deskside support provided when needed. The ideal candidate has 3–5 years in a corporate IT environment, practical experience with SCCM, Intune, AD, and BitLocker, plus knowledge of ITIL processes and MAC support.

Qualifications

• Experience configuring and imaging Windows 11 machines.
• 3–5 years of desktop support experience.
• Proficiency with SCCM, Software Center, and imaging.
• Experience with Intune, AD, and BitLocker.
• MAC device support experience preferred.
• Familiarity with ITIL incident/change/problem processes.
• Bachelor’s degree preferred; AA/electronics degree required.

Responsibilities

• Resolve desktop hardware, software, and connectivity incidents.
• IMAC and deskside support management.
• Maintain desktop lifecycle, hardware replacements, and images.
• Provide VIP deskside support at customer sites.
• Monitor security profiles and anti-virus compliance.
• Coordinate with vendors and service management tools.

Skills

Windows 10/11

Imaging Windows 11

SCCM

Intune

Active Directory

BitLocker

Outlook

Humanscale

ServiceNow

EUC tools

Remote support

MS Office

VPN

Mobile device support

ITIL

Education

Associate degree in electronics

Bachelor’s degree preferred

Tools

SCCM

ServiceNow

PXE boot

Job description

Service Global, Inc. is seeking a skilled Desktop Support Technician to manage incidents across hardware, software, and connectivity for desktop devices at client sites.

The role covers imaging, patching, and lifecycle management of desktops, with VIP deskside support provided when needed. The ideal candidate has 3–5 years in a corporate IT environment, practical experience with SCCM, Intune, AD, and BitLocker, plus knowledge of ITIL processes and MAC support.