Desktop Support Specialist (Onsite & Remote)

TEK Systems; Portland (OR); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Life Insurance

Disability

HSA

Transit benefits

Paid time off

Job summary

TEKsystems in Portland, OR is seeking an energetic IT Support professional to join our contract-based team. You will provide Tier II onsite desktop support for local users and Tier I virtual chat support for remote colleagues, delivering excellent customer service with a broad technical skill set.

Responsibilities include managing asset inventories, supporting SCCM and antivirus health, setting up hardware, and ensuring tickets are updated and closed within SLAs.

Qualifications

• 2+ years of desktop support experience in a mid to large end user environment.
• Be able to work from corporate office and remotely as schedule demands
• Knowledge of ticketing systems, active directory, VPN, WLAN, LAN and basic TCP/IP
• Knowledge of client and server operating systems, and machine architectures in a Windows environment.
• Exceptional verbal and written communication skills focused on ensuring customer satisfaction.
• Proven problem-solving skills with quick resolution for a technical user base

Responsibilities

• Day-to-day support operations for the end user in various support methods
• Onsite Support, Lounge Support, Remote Support, Chat Support
• Support of global workforce both onsite and remote workers
• Ensuring data integrity in the Asset Management system
• Perform asset management tasks, inventory, audits and disposals at their site
• Proactively refresh End of Life (EOL) systems
• Provision computer assets in the new hire onboarding process both onsite and remote
• Monitor and remediate client health (SCCM, Anti-virus and related)
• Supporting video & teleconferencing hardware
• Set-up and Removal of hardware and software
• Provide timely updates to our customers and tickets
• Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards
• Accurately update and close tickets on time and within service levels
• Monitor support queue tickets and chat volumes daily
• Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review
• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)
• Become a trusted advisor who consults with users on best practices and recommended courses of action
• Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions
• Learn, implement and train others on new technologies
• Other duties as assigned

Skills

Desktop

Windows 10

Troubleshooting

Customer service

Active directory

macos

Servicenow

Job description

TEKsystems in Portland, OR is seeking an energetic IT Support professional to join our contract-based team. You will provide Tier II onsite desktop support for local users and Tier I virtual chat support for remote colleagues, delivering excellent customer service with a broad technical skill set.

Responsibilities include managing asset inventories, supporting SCCM and antivirus health, setting up hardware, and ensuring tickets are updated and closed within SLAs.