Desktop Support Specialist - Onsite in Newark, OH

Park National Bank; Newark (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Park National Bank is seeking an IT Help Desk professional to respond to and resolve end-user IT support tickets. You will assist with troubleshooting during deployment and ongoing use of products and services, analyze IT issues, and ensure timely, accurate resolutions.

The role emphasizes strong customer service, ticket documentation, and collaboration across IT teams. Responsibilities include managing incidents from identification to closure, escalating complex issues as needed, and

Qualifications

• Respond to and resolve IT support tickets from end-users via phone, voicemail, email, and self-service.
• Assist end users in troubleshooting during deployment and ongoing use of products and services.
• Analyze and diagnose IT-related issues with accuracy and exceptional customer service.

Responsibilities

• Conduct incident handling from identification to closure, ownership, tracking, and communication.
• Escalate complex IT issues to higher-level tech support through appropriate channels.
• Maintain accurate records of IT support tickets and resolutions.

Skills

Ticket triage

Customer service

Troubleshooting IT issues

Communication skills

Incident management

Education

High School diploma

Associate degree in IT

Tools

Ticketing system

Job description

Park National Bank is seeking an IT Help Desk professional to respond to and resolve end-user IT support tickets. You will assist with troubleshooting during deployment and ongoing use of products and services, analyze IT issues, and ensure timely, accurate resolutions.

The role emphasizes strong customer service, ticket documentation, and collaboration across IT teams. Responsibilities include managing incidents from identification to closure, escalating complex issues as needed, and