Onsite IT Support Specialist III — Newark, DE

Centene Corporation; Newark (NJ); On-site; USD 3,722,000 - 6,688,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Flexible work arrangements

Job summary

Centene Corporation seeks an IT Support Specialist to provide on-site and remote technical support for end users and site IT infrastructure in Newark. You will troubleshoot hardware/software, install software, and assist with LAN/WAN issues while collaborating with IT teams.

The role emphasizes customer service and strong communication, with preference for ServiceNow experience and enterprise-scale support.

Qualifications

• High school diploma or GED required; 2–4 years of related IT support experience.
• Experience with ServiceNow or equivalent ticketing tool preferred.
• Experience supporting a large enterprise IT environment is desirable.

Responsibilities

• Drives hardware delivery and setup; customize systems for end user needs
• Analyses, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
• Implements the necessary controls and procedures to protect information systems assets from modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Customer service

Interpersonal communication

Teamwork

Education

High School diploma or GED

Vocational/technical education

Tools

ServiceNow

Laptop hardware

Networking

Active Directory

Job description

Centene Corporation seeks an IT Support Specialist to provide on-site and remote technical support for end users and site IT infrastructure in Newark. You will troubleshoot hardware/software, install software, and assist with LAN/WAN issues while collaborating with IT teams.

The role emphasizes customer service and strong communication, with preference for ServiceNow experience and enterprise-scale support.