Desktop Support Specialist II — IT Service Delivery

Fincantieri Marine Group; Marinette (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Fincantieri Marine Group is seeking a Desktop Support Specialist II at our Marinette, WI location. This role involves providing Tier 1 and Tier 2 technical support to end users while ensuring excellent customer service and effective documentation of service management processes.

The ideal candidate will install and troubleshoot desktop and laptop systems, support onboarding/offboarding, and develop Service Management policies. Domestic travel may be required.

Qualifications

• Experience in providing Tier 1 and Tier 2 technical support.
• Knowledge of Service Management and documentation.
• Ability to troubleshoot desktop and mobile devices.

Responsibilities

• Install, configure, administer, and troubleshoot desktops and laptops.
• Provide technical support for local IT issues.
• Support onboarding and offboarding IT activities.
• Develop and implement Service Management policies.

Skills

Technical Support

Microsoft 365

Troubleshooting

Active Directory

Tools

Desktop and Laptop Computers

Printers and Peripherals

Job description

Fincantieri Marine Group is seeking a Desktop Support Specialist II at our Marinette, WI location. This role involves providing Tier 1 and Tier 2 technical support to end users while ensuring excellent customer service and effective documentation of service management processes.

The ideal candidate will install and troubleshoot desktop and laptop systems, support onboarding/offboarding, and develop Service Management policies. Domestic travel may be required.