Desktop Support Technician I - Tier 2 IT Help Desk

Stratasys Ltd; Belton (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Stratasys Ltd in the United States is seeking a Desktop Service Technician I to deliver frontline technical support for end-user devices and software across the organization.

You will troubleshoot hardware, operating systems, apps, and connectivity, assist with device deployments and onboarding, and maintain technical documentation while collaborating with server, network and security teams to resolve incidents and improve processes.

Qualifications

• Associates Degree in IT/MIS or 2+ years of relevant experience.
• 1+ year of technical support, field service, help desk, or equipment maintenance.
• Basic understanding of electronic and mechanical systems.
• Ability to learn quickly and follow documented procedures.
• Good communication and teamwork skills.

Responsibilities

• Provide Tier 2 support for desktop, laptop, mobile devices, printers, and peripherals.
• Troubleshoot hardware, OS, applications, and connectivity issues.
• Serve as escalation point for issues that cannot be resolved by the Service Desk.
• Deliver excellent customer service while meeting service level objectives.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Identify recurring issues and recommend process or technology improvements.
• Participate in testing and deployment of new technologies and services.
• Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions.
• Support office technology including meeting room systems, docking stations, monitors, and peripherals.
• Work with server, network, and security teams during incident resolution and project implementations.
• Follow all company safety policies and procedures.
• Attend all required company training.
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values.

Skills

Technical support

Customer service

Team collaboration

Communication skills

Education

Associates Degree in IT/MIS

Tools

ServiceNow

Job description

Stratasys Ltd in the United States is seeking a Desktop Service Technician I to deliver frontline technical support for end-user devices and software across the organization.

You will troubleshoot hardware, operating systems, apps, and connectivity, assist with device deployments and onboarding, and maintain technical documentation while collaborating with server, network and security teams to resolve incidents and improve processes.