IT Help Desk Support

fmgexternaljobs; Marinette (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Fincantieri Marine Group in Marinette, WI, is seeking an IT Help Desk Support to deliver first-line technical assistance for Windows 11, M365, and PC hardware and software.

You will manage incidents in an ITSM system (ServiceNow preferred), provide onsite and remote support, and ensure timely resolution within SLAs while maintaining confidentiality and safety standards.

Bachelor's degree in information technology and 2 years IT help desk experience are preferred; A+ certification is encouraged.

Qualifications

• Bachelor's degree in information technology or equivalent combination of education, training, and experience.
• Two years IT Help Desk or IT Support Services environment experience preferred.
• Have or are willing to obtain A+ certification.

Responsibilities

• Provide first-level onsite and remote support for Windows 11, Microsoft 365, and PC hardware/software issues.
• Manage and resolve incidents by tracking and documenting tickets in an ITSM system (ServiceNow preferred).
• Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
• Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, adhering to SLAs.
• Other duties as assigned.

Skills

Problem solving

Communication

Time management

Confidentiality

Safety awareness

Organizational skills

Education

Bachelor's degree in information technology

A+ certification

Tools

Windows 11

Microsoft 365 (O365)

ServiceNow

PC hardware

ITSM basics

Office Suite

Job description

Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.

Fincantieri Marine Group

Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.

Position Summary

The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.

Domestic travel may be required.

Essential Functions

• Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues. Utilize Service Now - help desk ticket tracking system
• Manage and resolve incidents by tracking and documenting tickets in an ITSM system
• Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
• Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
• Other duties as assigned

Required Skills

• Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
• Experience working within an IT ticketing system (ServiceNow preferred)
• Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
• Must have strong Microsoft Office Suite computer skills
• Must have strong organizational, time management, written and verbal communication skills
• Must have ability to maintain confidentiality and a professional demeanor
• Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience

• Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
• Two Years of IT Help Desk or IT Support Services environment experience preferred
• Have or are willing to obtain A+ certification

Competencies

Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:

• Open Mindset: Identify and solve problems, embrace change, and seek continuous learning.
• Strategic Leadership: Build trust, unity, and accountability while working toward shared goals.
• Accomplishment: Take ownership, deliver results, and ensure customer satisfaction.
• Social Connection: Collaborate, communicate, and value diversity and inclusion.

Physical Demands and Work Environment

While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.

Posting Disclaimer

This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.