IT Help Desk Technician - Windows 11 & M365 Support

fmgexternaljobs; Marinette (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Fincantieri Marine Group in Marinette, WI, is seeking an IT Help Desk Support to deliver first-line technical assistance for Windows 11, M365, and PC hardware and software.

You will manage incidents in an ITSM system (ServiceNow preferred), provide onsite and remote support, and ensure timely resolution within SLAs while maintaining confidentiality and safety standards.

Bachelor's degree in information technology and 2 years IT help desk experience are preferred; A+ certification is encouraged.

Qualifications

• Bachelor's degree in information technology or equivalent combination of education, training, and experience.
• Two years IT Help Desk or IT Support Services environment experience preferred.
• Have or are willing to obtain A+ certification.

Responsibilities

• Provide first-level onsite and remote support for Windows 11, Microsoft 365, and PC hardware/software issues.
• Manage and resolve incidents by tracking and documenting tickets in an ITSM system (ServiceNow preferred).
• Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
• Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, adhering to SLAs.
• Other duties as assigned.

Skills

Problem solving

Communication

Time management

Confidentiality

Safety awareness

Organizational skills

Education

Bachelor's degree in information technology

A+ certification

Tools

Windows 11

Microsoft 365 (O365)

ServiceNow

PC hardware

ITSM basics

Office Suite

Job description

Fincantieri Marine Group in Marinette, WI, is seeking an IT Help Desk Support to deliver first-line technical assistance for Windows 11, M365, and PC hardware and software.

You will manage incidents in an ITSM system (ServiceNow preferred), provide onsite and remote support, and ensure timely resolution within SLAs while maintaining confidentiality and safety standards.

Bachelor's degree in information technology and 2 years IT help desk experience are preferred; A+ certification is encouraged.