Desktop Support Admin I

Park National Bank; Newark (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Park National Bank is seeking an on-site Desktop Support Admin I in Newark, OH to handle end-user IT support tickets and provide effective troubleshooting for deployed products and services.

Responsibilities include incident handling, clear communication with users, and collaboration with IT teams to resolve issues while maintaining compliance standards. Occasional travel within the Park National Bank footprint may be required.

Qualifications

• Respond to and resolve IT support tickets from end-users via telephone calls, voicemails, emails, and self-service generated tickets.
• Troubleshoot and resolve IT issues during deployment and ongoing use of products and services.
• Maintain accurate records of IT support tickets and resolutions.
• Provide clear and concise communication to end-users regarding ticket status.
• Adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures.

Responsibilities

• Respond to and resolve IT support tickets from end-users via telephone calls, voicemails, emails, and self-service generated tickets.
• Assist end users in trouble shooting and resolving issues during deployment and ongoing use of products and services.
• Effectively analyze and diagnose problems with IT-related issues, and determine the most effective solution, a high level of accuracy and exceptional customer service.
• Conduct incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.
• Foster trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions.
• Provide end-user training on IT systems and software applications.

Skills

IT support

Customer service

Troubleshooting

Communication

Ticketing systems

Education

Associate degree in IT

High School diploma

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Desktop Support Admin I

• Posted on October 26, 2026

Locations

Showing 1 location

Newark, OH 43055, USA

• On-site
• Information Services
• Full-Time
• Requisition #: DESKT007052

Description

*Sponsorship not Available*

• Respond to and resolve IT support tickets from end-users received via telephone calls, voicemails, emails, and self-service generated tickets.
• Assist end users in trouble shooting and resolving issues during deployment and ongoing use of products and services.
• Effectively analyze and diagnose problems with IT-related issues, and determine the most effective solution, a high level of accuracy and exceptional customer service.
• Conduct incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.
• Foster trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions.
• Provide clear and concise communication to end-users regarding the status of their IT support tickets.
• Escalate complex IT issues to higher-level technical support staff and through the appropriate channels.
• Identify trends in requests/issue and elevate or report as needed.
• Maintain accurate records of IT support tickets and resolutions.
• Collaborate with other IT team members to troubleshoot and resolve issues.
• Continuously improve knowledge of IT systems, hardware, and software.
• Provide end-user training on IT systems and software applications.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned
  

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

• High School diploma or equivalent required
• 2 years Associate degree in IT field or equivalent job experience

TRAVEL REQUIREMENTS AND OTHER INFORMATION

Occasional travel within the Park National Bank footprint to be expected.

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information. Ability to lift up to 50 lbs periodically.
This Position is 5 days a week Monday through Friday Onsite in Newark Ohio.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.